A Technical Consultant or Analyst provides information technology consulting services to businesses and organizations. Advises or manages installation or expansion of computer network systems; provides problem-solving assistance and staff training with new systems. May work independently or as part of a consulting team.
As an IT Technical Analyst, you will provide Tier 1 and Tier 2 support to internal users, resolving incidents, problems, and requests related to various technologies. You will work closely with end-users, addressing issues via phone, email, ticketing systems, and instant messaging. You will also participate in IT upgrades, troubleshoot hardware and software issues, and contribute to cost-saving initiatives.
Key Responsibilities:
Provide excellent customer service, engaging with users to resolve IT issues and follow up for timely resolutions.
Image and install PCs, assist with telephone installations, and troubleshoot issues related to wireless networks, ers, scanners, and mobile devices.
Support users utilizing Microsoft Active Directory for user account management.
Offer guidance to colleagues in resolving IT incidents, helping to maintain smooth workflows.
Identify and resolve technical issues related to software applications, hardware, and network systems.
Proactively identify areas for system improvements andmunicate potential changes to senior leadership.
Ensurepliance with departmental guidelines and standards while performing your duties.
Assist in the migration of users to newer Windows versions (Windows 10, Windows 11).
Clearly document technical issues and resolutions for client reference.
Work efficiently within thepany's ticketing system to log, track, and close incidents promptly.
Qualifications & Skills:
Excellentmunication skills with a proven ability to interact effectively with clients through face-to-face, telephone, and electronicmunication.
Solid understanding ofputer support, troubleshooting, and IT systems.
Proficient in Windows 10, Windows 11, and Microsoft 365 (Outlook, Word, Excel, etc.).
Familiarity with Microsoft Active Directory, including user account creation, password management, and permission handling.
#INDG Desktop Technical Analyst
IT Professional
