Software Support II (SBO)

Software Support II (SBO) Frederick County Public Schools Information Technology Department - Winchester, Virginia Open in Google Maps This job is also posted in

Frederick County Public Schools Job Details Job ID:

5797189

Application Deadline:

Posted until filled

Posted:

Yesterday Starting Date:

Jul 1, 2026

Job Description Summary Description:

The Software Support II position provides 1st tier support for division level software including but not limited to Human Resources, Finance software and Student Management.

Qualifications:

Bachelor's Degree in computer science, information technology or a related field with a minimum of four years' experience. Extensive knowledge of Human Resource and Finance Management and Student Management Software. Database and query experience. Strong organizational skills required, Ability to communicate and collaborate well in a team environment.

Essential Duties:

Handle software related requests for assistance through phone, email and in-person. Troubleshoot software and identify root causes of software problems. Determine, review criticality and prioritize resolution of issues. Create and maintain student information system accounts in a secure manner that complies with current federal, state and local student data privacy laws such as FERPA. Assist in research and evaluation of new software technologies. Maintain, setup, and provide training related to the FCPS online student registration system. Organizes training, when necessary, in the use of division level software for end users. Ensures that interfaces between software applications and databases are maintained and that data transfers happen in a timely manner. Obtains vendor support if necessary to resolve software issues. Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned.

Pay Rate:

Administrative Support Grade P8 Salary Scale (credit is based on years of full-time experience in a related position)

Assignment:

Full time / 12 months / 245 days

Start Date:

This position is effective July 1, 2026

Position Type:

Full-Time Salary:

$64,730 to $108,827 Per Year Job Requirements Contact Information Human Resources Department Employment Team 1415 Amherst Street Winchester, Virginia 22601

Phone:

540-662-3888

Email:

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