Software Consultant

CESA 5 is looking for a dynamic individual to join our Software Support team! This position's work location will be in one of three locations: Portage, WI (CESA 5), Green Bay, WI (CESA 7), or Chippewa Falls, WI (CESA 10). The work location will be determined by based on proximity to one of the three locations. CESA 5 offers competitive wages and a comprehensive benefits package.

• Start date is flexible.

Job duties:

• Provide customer support for Infinite Campus student information software
• Provide training both online and onsite to Infinite Campus customers
• Document all support tickets and customer requests in the support ticket tracking system in a timely manner and use the system to track all unresolved tickets
• Prioritize customer questions depending on the level of importance
• Keep customers advised on the steps being taken to resolve their service request
• Maintain technical product knowledge on existing and new products
• Maintain department standards for volume and effectiveness of problem resolution
• Other duties as assigned

Job Requirements:

• Travel:

  some travel, when necessary, typically one day or overnight trips within Wisconsin
• Training on Infinite Campus software will be provided
• Demonstrate customer service skills
• Excellent written and verbal communication
• WI driver's license
• Bachelors degree preferred

Pay:

$55,000.00

• $70,000.

00 per year

Benefits:

Dental insurance Health insurance Retirement plan

Work Location:

In person Software Consultant 626 East Slifer Street, Portage, WI 53901 $55,000

• $70,000 a year
• Full-time, Contract $55,000
• $70,000 a year
• Full-time, Contract CESA 5 is looking for a dynamic individual to join our Software Support team!

This position's work location will be in one of three locations: Portage, WI (CESA 5), Green Bay, WI (CESA 7), or Chippewa Falls, WI (CESA 10). The work location will be determined by based on proximity to one of the three locations. CESA 5 offers competitive wages and a comprehensive benefits package.

• Start date is flexible.

Job duties:

• Provide customer support for Infinite Campus student information software
• Provide training both online and onsite to Infinite Campus customers
• Document all support tickets and customer requests in the support ticket tracking system in a timely manner and use the system to track all unresolved tickets
• Prioritize customer questions depending on the level of importance
• Keep customers advised on the steps being taken to resolve their service request
• Maintain technical product knowledge on existing and new products
• Maintain department standards for volume and effectiveness of problem resolution
• Other duties as assigned

Job Requirements:

• Travel:

  some travel, when necessary, typically one day or overnight trips within Wisconsin
• Training on Infinite Campus software will be provided
• Demonstrate customer service skills
• Excellent written and verbal communication
• WI driver's license
• Bachelors degree preferred

Pay:

$55,000.00

• $70,000.

00 per year

Benefits:

Dental insurance Health insurance Retirement plan

Work Location:

In person