Telecom Disconnect Project Specialist

Are you a confident communicator with a passion for helping customers and driving results? We're looking for a dynamic professional who thrives in fast-paced environments, excels at building rapport, and is energized by meaningful conversations that lead to successful outcomes. In this role, you'll be at the forefront of customer engagement—delivering personalized service, resolving complex issues, and supporting sales initiatives with precision and empathy. If you're organized, resourceful, and ready to make an impact, we invite you to bring your talents to our team. This role is located in Troy, Alabama. Key Responsibilities . Comfortable engaging with customers and conducting sales conversations over the phone. . Strong active listening skills to understand customer needs and respond effectively. . Clear and concise communicator, able to tailor messaging and use simple, impactful language. . Demonstrated ability to personalize each interaction by using the customer's name and asking relevant, researched questions. . Skilled at handling objections and rejections with professionalism and confidence (e.g., "not interested," "no budget," "already working with someone"). . Capable of reading customer cues and knowing when to transition toward closing the sale. . Naturally comfortable building rapport with new contacts, making customers feel at ease, and fostering trust quickly. . Strong written communication skills . Provide consistent, detailed updates to end users through live calls and written communications, ensuring clear visibility into task progress and outcomes . Maintain data integrity and alignment across multiple systems and sources to accurately verify task completion. . Proactively identify, troubleshoot, and resolve disconnect and migration-related issues or fallouts, demonstrating strong problem-solving skills and urgency. . Collaborate with internal client teams to escalate and resolve complex issues, removing blockers to maintain project timelines. . Partner with offshore team members to research, analyze, and interpret customer network inventory for internet, voice, and data services. . Review and reconcile customer invoices to ensure billing accuracy and identify discrepancies. . Work closely with client sales teams to address customer needs, provide timely updates, and ensure a seamless service experience. Training and Support . Comprehensive training provided on products, call preparation, and sales processes. . Seeking individuals who are confident conversationalists, capable of creating genuine connections that lead to successful sales outcomes. Qualifications . Highly organized, detail-oriented, and thorough with strong follow-through skills. . Independent and resourceful, with the confidence to ask questions and seek clarity. . Excellent communication and collaboration skills across all organizational levels. . Proven ability to stay adaptable and composed amid shifting priorities or ambiguous situations. . Resilient under pressure, maintaining focus on solutions and timely execution. . Strong presentation, organization, and Excel skills required; written communication is a must. . Experience managing projects with multiple products or client stakeholders preferred. . Comfortable researching across multiple systems to identify ownership and confirm completion of complex tasks.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $35,200.00 - $63,900.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well-being programs