Internal Job Profile Code:

TCS166, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

Provide senior-level engineering and operational support for enterprise VoIP and VTC platforms across on-premises, cloud, and hybrid environments.
Design, configure, and optimize network components supporting voice and video traffic, including QoS, VLANs, routing, and network segmentation.
Perform advanced Tier 2 and Tier 3 troubleshooting for call quality, connectivity, and conferencing issues, ensuring rapid resolution of mission-critical communications disruptions.
Execute upgrades, migrations, and network changes for collaboration and communications platforms, ensuring minimal service disruption and adherence to change management processes.
Support operations and maintenance of telecom infrastructure, including provisioning, break-fix activities, and service restoration for large-scale UC environments.
Collaborate closely with the Telecoms SME to resolve complex technical issues and support architecture alignment and optimization initiatives.
Ensure integration and interoperability across voice, video, and network platforms, maintaining service quality and reliability.
Support disaster recovery (DR) planning, testing, and execution, including maintaining runbooks, validating backups, and supporting restoration efforts during incidents.
Perform capacity planning and scalability analysis, leveraging performance and utilization data to support growth and optimization of telecom services.
Maintain accurate technical documentation, including configurations, SOPs, and operational procedures to support governance, compliance, and knowledge management.

Job-Specific Minimum Requirements:

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
7+ years of experience in telecommunications engineering, network engineering, or unified communications roles.
Demonstrated experience supporting enterprise VoIP, VTC, and unified communications platforms in large-scale environments.
Hands-on experience configuring and optimizing network components for voice/video traffic, including QoS, VLANs, and routing.
Proven experience performing Tier 2 and Tier 3 troubleshooting for telecom and UC-related issues.
Experience executing upgrades, migrations, and configuration changes in accordance with change management processes.
Experience supporting operations and maintenance (O&M) of telecom infrastructure, including provisioning and break-fix activities.
Demonstrated experience supporting disaster recovery planning, testing, and execution, including backup validation and recovery processes.
Ability to analyze performance, utilization, and capacity data to support scalability and optimization.
Experience maintaining technical documentation, runbooks, and SOPs.
Ability to collaborate across network engineering, operations, and architecture teams in mission-critical environments.

Preferred Skills and Qualifications:

Cisco Certified Network Professional (CCNP) Collaboration, CCNP Enterprise, or equivalent certification.
Experience supporting federal government environments.
Experience supporting large-scale VoIP environments (thousands of endpoints).
Familiarity with hybrid cloud communications architectures.
Experience supporting VoIP, VTC, and collaboration platforms in high-availability environments.
Knowledge of ITIL-based

ITSM/ITOM

processes, especially change and release management.

Strong troubleshooting skills in complex, multi-system telecom environments.
Ability to support concurrent incidents and planned changes without service degradation.
Strong communication and collaboration skills across technical teams.

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Senior Telecommunications Engineer