Description We are looking for a Telecommunications Engineer to support healthcare-related telecommunications operations in New Haven, Connecticut. This Long-term Contract position is ideal for someone who is detail oriented and can work across telecom systems while contributing knowledge of healthcare coding environments and post-payment processes. The role requires close attention to operational accuracy, effective issue resolution, and collaboration with internal teams to maintain dependable communication services.

Responsibilities:

• Manage and support telecommunications systems to promote stable, secure, and efficient daily operations.
• Investigate service interruptions and technical issues, identify root causes, and implement timely corrective actions.
• Work with internal stakeholders to align telecommunications support with healthcare business needs and operational priorities.
• Apply knowledge of ICD-9, ICD-10, and CPT-related workflows when assisting with telecom processes tied to healthcare functions.
• Support activities connected to post-payment operations where telecommunications coordination is required.
• Maintain system documentation, service records, and updates to ensure clear tracking of configurations and changes.
• Coordinate with vendors and technical partners to resolve escalated issues and improve service performance. Requirements
• Experience supporting telecommunications systems in a detail-focused business environment.
• Working knowledge of healthcare coding concepts, including ICD-9, ICD-10, and CPT.
• Familiarity with post-payment processes and related operational workflows.
• Ability to diagnose technical problems, prioritize tasks, and deliver effective solutions.
• Strong communication skills with the ability to collaborate across technical and non-technical teams.
• High attention to detail and commitment to maintaining accurate documentation.
• Experience working in healthcare, hospital, or social assistance settings is preferred.

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