Telecom Administrator

Job Description Overview:

Insight Global is seeking a Telecommunications Administrator to manage and support the hospital's enterprise voice and communication systems in a 24/7 healthcare environment. This role is responsible for the reliability, security, and performance of VoIP, PBX, call center, and paging systems that support clinical operations and patient communication. The ideal candidate has hands‑on telecom experience, strong vendor coordination skills, and is comfortable operating in a mission‑critical hospital setting.

Responsibilities:

• Administer and support enterprise telecommunications systems:
• VoIP, PBX, voicemail, call recording, call center platforms
• Configure and optimize:
• SIP trunks, dial plans, call routing, extensions
• Monitor system performance and troubleshoot telecom issues
• Apply firmware updates, patches, backups, and system changes
• Serve as primary point of contact for telecom vendors and service providers
• Partner with network and security teams to integrate voice systems with IT infrastructure
• Support and train end users across clinical and administrative departments
• Maintain documentation:
• Call flow diagrams
• System configurations
• Telecom inventories
• Generate reports on call volume, performance, and usage
• Ensure compliance with HIPAA, Joint Commission, and hospital security policies
• Support disaster recovery planning and emergency communication testing
• Evaluate and recommend emerging telecom technologies We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Skills and Requirements Must Haves:

• Bachelor's degree in Telecommunications, IT, Computer Science, or related field
• 3-5+ years' experience supporting enterprise telecommunications or unified communications
• Hands‑on experience with VoIP platforms:
• Cisco UC, Avaya Aura, Mitel, or similar
• Strong understanding of:
• SIP trunking
• Call routing and dial plans
• QoS and TCP/IP networking
• Experience supporting call center technologies (IVR, ACD)
• Comfortable supporting systems in a 24/7 healthcare or enterprise environment

Preferred Certifications:

• Cisco CCNA Collaboration / Voice
• Avaya Certified Implementation Specialist CompTIA Network+ or Security+