Telecom Engineer

II IZT CLOUD

Southfield Share Save Job Apply for This Job About IZT Cloud"Revolutionizing Business Communications Through Cloud Innovation"IZT Cloud stands as a leader in cloud-based communication solutions, delivering enterprise-grade voice and collaboration services to organizations across the continental United States. Through our advanced Cloud Voice platform, we empower businesses to modernize their communication infrastructure, providing unified voice, messaging, and conferencing capabilities that enhance connectivity and drive operational efficiency.

Life is short. Your relationship with IT doesn't have to be. IZT Cloud delivers Cloud Voice UCaaS, SIP trunking, and messaging services with full STIR/SHAKEN, E911, and 10DLC compliance. As Yeastar's premier US technology partner, we run a modern, multi-tenant voice platform and we're growing fast.

Job OverviewAs a Level 2 Telecom Engineer in IZT Cloud, our telecommunications division, you will own the day-to-day engineering of our Cloud Voice platform. You will configure and troubleshoot SIP, maintain our SBC infrastructure, run number porting end to end, and serve as the technical escalation point between support and our development team. You will be responsible for maintaining accurate documentation, strong communication, and excellent troubleshooting skills while keeping our multi-tenant voice platform running smoothly for businesses across the continental United States. This role takes over core platform duties currently handled by another team member.

ResponsibilitiesContributing to a workplace culture consistent with IZT's mission, vision, and valuesDisplaying strong interpersonal and communication skills leading to client satisfactionConfigure and troubleshoot SIP trunks, endpoints, and carrier interconnects (registration, SDP/codec negotiation, NAT traversal, one-way audio, call quality)Maintain and monitor our SBC and voice infrastructureManage LNP end to end: port-ins, port-outs, CSR/LOA validation, rejections, and carrier coordination with

NPAC/SPID

awarenessAdminister the Cloud Voice PBX platform: tenant provisioning, routing, features, and firmwareHandle 10DLC campaign registration and messaging compliance (TCR, brand/campaign vetting, carrier surcharges)Serve as Tier 2 escalation: reproduce issues, capture SIP traces/PCAPs, and write clear, actionable escalations for the development teamSupport compliance operations:

STIR/SHAKEN

attestation, E911 provisioning, CNAM, and DNO list managementMaintain accurate documentation of all engineering and support activitiesProviding on-call support as part of a scheduled rotation with other team membersRequired QualificationsSelf-motivated, able to make independent choices, free from immediate direction or supervision3+ years in VoIP/telecom engineering or Tier 2 voice supportStrong SIP fundamentals: you can read a packet capture (Wireshark/sngrep) and pinpoint the failureHands-on SBC experience and Linux comfortWorking knowledge of LNP/porting workflows and carrier processesFamiliarity with 10DLC/A2P messaging registrationStrong written and verbal communication skills; your escalations make developers' jobs easierPreferred QualificationsWe are willing to provide additional training for the technologies or services below, but you will need to have a solid understanding of the basics.

FreeSWITCH, Kamailio, or OpenSIPS experienceYeastar P-Series (or similar multi-tenant PBX) administrationSTIR/SHAKEN, E911, or telecom regulatory exposureScripting (Bash/Python) or API experienceAbility to troubleshoot and resolve technical issues in a timely and efficient mannerTime management skills to fully utilize your timeAbility to work independently and as part of a teamTravelMinimal travel for meetings and events.

Primarily office/hybrid workEducationHigh School DiplomaHigher Education PreferredWhy should you join the IZT Team?

Flexible PTOFlexible HoursPerformance BonusCareer Development and TrainingHealth and Wellness / Gym ReimbursementComprehensive Health, Vision, Dental, and Life InsuranceDon't meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InZernet Technologies (IZT) we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Job Type:

Full-timePay:

$42,000.00

• $60,000.

00 per year

Benefits:

401(k)Dental insuranceEmployee assistance programFlexible scheduleHealth insuranceLife insurancePaid time offProfessional development assistanceVision insurance

Schedule:

Monday to FridayOn callWeekends as needed

Supplemental Pay:

Bonus opportunitiesAbility to commute/relocate:

Southfield, MI 48033: Reliably commute or planning to relocate before starting work (Required)

Experience:

VoIP/Telecom engineering: 3 years (Preferred)SIP troubleshooting (Wireshark/sngrep): 2 years (Preferred)SBC administration: 2 years (Preferred)

Language:

EnglishWillingness to travel:

Minimal (Preferred)

Work Location:

Hybrid In Office in Southfield, MI 48033 recblid ww3mtmeudykyg0i29nmimlmcl0br2y

Not Specified Job Information Position Type:

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