Opportunity Snapshot This Telecommunications Analyst II role is a rare chance to work hands-on with enterprise VoIP systems and advanced telecom infrastructure in a stable, regionally significant public agency.

Unique Technical Scope:

Direct responsibility for maintaining and troubleshooting Cisco Call Manager, VoIP platforms, and integrated telecom systems including call centers and security access.

Strategic Impact:

Supporting critical communication infrastructure that underpins public transit and regional economic development operations.

Strong Benefits Package:

Comprehensive health, retirement, and voluntary insurance benefits that support long-term employee well-being and financial security.

Key Responsibilities Analyze communication needs:

Assess business units' telecom requirements and recommend effective telecommunications solutions.

Maintain VoIP systems:

Perform upgrades, maintenance, and troubleshooting on VoIP platforms and call recording systems.

Manage call center configurations:

Oversee IVR, call routing, DIDs, holiday schedules, and extension changes to ensure smooth operations.

Diagnose and resolve issues:

Troubleshoot problems with VoIP, analog equipment, cube routers, and network connectivity.

Support ancillary systems:

Maintain overhead paging and remote door/gate access equipment, coordinating vendor support as needed. What They're Looking For VoIP and Cisco expertise: Proven experience supporting Cisco Call Manager, Cisco Jabber, and Cisco Finesse applications is critical for managing enterprise voice systems.

Telecom troubleshooting skills:

Ability to analyze and resolve complex voice and data communication failures, including traffic through cube routers.

Preferred:

Cisco and related telecommunications certifications, knowledge of SIP trunking, and experience integrating phone systems with door/gate badge access systems. #ACCEE #ACCPRI