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Job Description
Who We Are Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking. We are looking for an experienced Telecommunications Engineer, who thrives in complex environments and takes ownership of designing, implementing, maintaining, and supporting enterprise voice and cloud-based contact center systems.
Work Arrangement:
This is a Hybrid role; therefore, candidates must reside in the Upstate New York region to support on-site business needs, participate in an on-call rotation, respond to critical incidents, and attend occasional after-hours maintenance windows. Why Join Us?
MissionDriven Work:
You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy & Ownership:
We trust you. You'll lead projects, define success, and manage complexities with total support.
A Culture of Innovation:
Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
Continuous Growth:
We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.
The Role:
Your Mission:
This role focuses on Cisco VoIP technologies and AWS Connect infrastructure. The ideal candidate has hands-on experience with VoIP systems, SIP protocols, and cloud telephony, with strong troubleshooting and operational skills.
What You'll Do Day-to-Day:
Design, deploy, and support Cisco VoIP infrastructure including CUCM, Unity Connection, CUBE, and UCCX Configure and maintain SIP trunks, voice gateways, and dial plans Monitor and troubleshoot voice quality issues (latency, jitter, packet loss, QoS) Perform daytoday administration and support of telephony and contact center platforms Integrate telephony systems with enterprise applications (CRM, ticketing systems, APIs) Support high availability and disaster recovery configurations for voice systems Troubleshoot voice and networkrelated issues across LAN/WAN environments Maintain technical documentation, diagrams, and operational procedures Collaborate with network, security, and cloud teams to ensure stable operations Who You Are & What You'll Bring 35 years of experience in telecommunications or VoIP engineering Experience with Cisco VoIP platforms (CUCM, Unity Connection, CUBE, UCCX) Handson experience with AWS Connect and related AWS services (Lambda, S3, CloudWatch) Understanding of SIP, RTP, and VoIP protocols Experience with call routing, dial plans, and voice gateways Knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching) Experience with QoS concepts and troubleshooting
Preferred Qualifications:
Cisco certifications (CCNA/CCNP Collaboration) AWS Certified Solutions Architect or AWS Cloud Practitioner Experience with scripting or automation (Python, PowerShell) Familiarity with additional contact center platforms (Mitel) Experience with VoIP security and best practices
Proven Track Record:
Implement and manage AWS Connect environments, including contact flows, routing profiles, and integrations
Education/Certifications:
Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent experience) is required.
Technical Savvy:
Experience with VoIP Systems Administration, Cisco Unified.
Communications, AWS Connect Infrastructure, SIP & Voice Protocols, Network Troubleshooting, Contact Center Support, Documentation & Communication Communication:
Strong ability to communicate complex network concepts and issues clearly to both technical and non technical audiences, ensuring alignment, transparency, and timely decision making.
Travel Requirements:
up to 25% travel as needed for onsite support
Physical Readiness:
Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force. #LI-Hybrid About Xtensys Connected Health Solutions We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we'd love to talk.
