Secret Skill & Certification Requirements SKILLS:

Voice Switching Architecture:

Direct experience with host/remote voice switching systems, IP Media systems, IP System Interfaces, and CLAN cards.

Database Management:

Proficiency in provisioning, altering, and auditing telco/VoIP database listings.

Ticketing Systems:

Practical familiarity with REMEDY or an equivalent enterprise-level ITSM ticketing framework.

Protocols & Hardware:

Solid understanding of VoIP deployment standards, SIP/H.323 signaling, and standard digital/analog trunk circuits. DoD AF policies and regulations Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint Ability to communicate effectively with all levels of employees and outside contacts. Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. 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