Job Description Insight Global is seeking a Telecommunications Engineer to support and maintain enterprise voice and communications infrastructure across the organization of a healthcare client. This individual will be responsible for configuring, troubleshooting, and optimizing telecom systems with a strong emphasis on Avaya Aura, AudioCodes Session Border Controllers (SBCs), and NetSapiens platforms. The ideal candidate will have experience supporting VoIP environments, SIP trunking, telecom migrations, and voice infrastructure in a large enterprise setting. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• High School Diploma or GED.
• 3+ years' experience supporting and troubleshooting telecommunications infrastructure, including voice/data circuits, network routing and switching, and end-user technical support.
• Experience with Avaya Aura admin and support, supporting AudioCodes SBCs, and NetSapiens platform admin.
• Understanding of VoIP, SIP, SIP trunking, and call routing.
• Healthcare experience
• Experience with Genesys Cloud CX
• Relevant IT certifications