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Virtual Agent/Conversational Designer

Job

Tata Consultancy Services Limited

Scottsdale, AZ (In Person)

$92,500 Salary, Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/24/2026

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Job Description

Virtual Agent / Conversational Designer
  • Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
  • Practical experience on NLU intent and utterance authoring
  • Strong knowledge and hands-on experience on Topic block design
  • Strong knowledge and hands-on experience on Conversational UX background Design end-to-end conversation journeys
  • Greetings
  • Intent handling
  • Multi-step flows
Fallbacks Create:
  • Decision trees
  • Dialog flows
  • Flow diagrams
Intent & Use Case Definition:
Identify:
  • User intents (e.
g., "reset password", "check ticket status")
Map:
  • Intents → conversation flows Work with business teams to:
  • Define high-impact use cases
Dialogue & Content Writing Write:
  • Bot responses
  • Prompts
  • System messages Ensure tone is:
  • Clear
  • Human-like
  • Aligned with brand Conversational UX (User Experience) Design experiences that:
  • Minimize user effort
  • Avoid confusion
  • Handle edge cases
Optimize:
  • Navigation within conversations
  • Error handling Bot Configuration / Platform Work Configure bots on platforms like:
  • ServiceNow Virtual Agent
  • Dialogflow
Microsoft Bot Framework Implement:
  • Topics / intents
  • Entities
  • Flow logic Integration with Backend Systems Connect bot to systems:
  • ITSM (tickets, approvals)
CRM / HR
tools Enable actions:
  • Create ticket
  • Retrieve data
  • Trigger workflows Testing & Optimization Test conversations:
  • Different user inputs
  • Edge cases
Analyze:
  • Drop-offs
  • Failed intents
Improve:
  • Flows
  • Responses
  • Accuracy Salary Range- $85,000-$100,000 a year #LI-SP3 #LI-VX1