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Senior UX Analyst leads
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Tata Consultancy Services
Rosemead, CA (In Person)
$165,000 Salary, Full-Time
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Job Description
Senior UX Analyst leads Tata Consultancy Services - 3.9 Rosemead, CA Job Details $150,000 - $180,000 a year 22 hours ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Usability testing IT service management Customer satisfaction tracking User research for product design Usability feedback collection Full Job Description Must Have Technical/Functional Skill The Senior UX Analyst leads user journey analysis, experience diagnostics and usability evaluations across prioritized portfolios. This role translates research and analytics into prioritized improvements that enhance productivity, adoption, and service quality. 5-8 years of UX research, service design, or experience analysis Strong skills in journey mapping, user research, and usability testing Ability to translate findings into business-impact recommendations Experience working in IT delivery or enterprise environments Experience working with ITSM tools and service analytics Familiarity with XLA, NPS, CSAT, and productivity metrics Roles & Responsibilities 1) Insights & Measurement Conduct qualitative and quantitative research (VoC, VoE, interviews, analytics) Analyze sentiment, adoption trends, and pain points Translate insights into prioritized improvement recommendations 2) Journey & Experience Analysis Develop personas, journey maps, and service blueprints Perform heuristic evaluations and usability assessments Identify opportunities for simplification, automation, and friction reduction 3) Portfolio Support Partner with CX Strategists and Operations to align initiatives to prioritized journeys Support experience pilots and measure impact against KPIs Track adoption, productivity, and satisfaction improvements 4) Enablement Provide journey and UX toolkits to IT delivery teams Support design sprint facilitation and solution validation Salary Range $150,000-$180,000Per year