Job Description $48-54/hr Insight Global is seeking a UX/CX Program Manager for a top, telecommunications client. This program manager will be working on RCS (rich communication services). RCS allows you to interact from text rather than needing to go onto the website resulting in enhanced communication. This program manager will help keep customer experience and design projects organized and moving forward. This person will work closely with design, research, product, engineering, and business teams to make sure everyone is aligned, deadlines are met, and projects stay on track. The role is focused on project management, communication, and process improvement. On a day-to-day, this program manager will manage multiple UX/CX programs, build project plans, maintain timelines, ensure milestones are being met, identify and mitigate project risks, lead project planning meetings, status updates, maintain stakeholder communication create/improve operational processes, provide updates and be able to present to leadership. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 4+ years of Program Management experience Experience supporting UX/CX teams (UX Design, Customer Experience, User Research, Strategy) Strong project and program management skills Experience managing risks, dependencies, and project timelines Ability to work cross-functionally with multiple stakeholders Strong communication and stakeholder management skills Experience creating scalable and repeatable operational processes Background in Customer Experience (CX) initiatives Telecom Experience