Required Education

• High School or EquivalentEducation
• Formal education in Human Computer Interaction (HCI), with graduates of an HCI program highly desiredPreferred License/Certification
• Nielsen Norman Group training
• Google UX CertificationRequired Qualifications/Skills/Experience
• Advanced Figma proficiency
• UX research methodologies
• User-centered design
• User flow creation
• Prototyping
• Accessibility-first design
• Design documentation and annotations
• Stakeholder collaboration
• UX research experience
• UX research, usability testing, usability labs, heuristic evaluation, user journey mapping, persona development, information architecture, card sorting, wireframing, interactive prototyping, and UX design
• Demonstrated mastery in moderating user testing sessions
• Demonstrated experience executing usability labs
• Demonstrated experience performing heuristic evaluations
• Demonstrated experience mapping user journeys
• Demonstrated experience managing information architecture
• Practical mastery of

WCAG 2.2

Level AA requirements

• Practical knowledge of focus management
• Practical knowledge of keyboard navigation mechanics
• Practical knowledge of color contrast principles within visual layouts
• Accessibility auditing experience
• Design thinking methodology
• Analytics-driven recommendations
• Heat map experience
• Experience with Crazy Egg or similar analytics tools
• Card sorting experience
• User behavior analysis
• Ability to develop data-driven design recommendations
• Extensive experience designing responsive web application interfaces, wireframes, and interactive prototypes
• Strong communication skills with the ability to clearly explain user research insights, interface design choices, and usability standards to technical team members, developers, and agency stakeholders
• Ability to collaborate with cross-functional agency teams, product owners, and technical stakeholders
• Ability to translate complex workflows into intuitive and efficient user experiences
• No coding required
• No .NET required
• No SQL required
• No front-end development requiredPreferred Qualifications/Skills/Experience
• Front-end engineering experience writing semantic HTML5 and modern, responsive

CSS/SASS

• Experience integrating interface designs into Angular or

MVC .NET

framework environments

• Experience utilizing or extending the U.S. Web Design System (USWDS)
• Any coding ability is a welcome asset
• Heat map experience with Crazy Egg, Hotjar, or similar toolsSenior UX Designer / Researcher Overview
• The Department of Management Division of Information Technology is seeking a highly skilled, communication-focused Senior UX Designer / Researcher to join a digital modernization team
• This position is for a dedicated user experience and user research specialist, with a pure UX research and design focus and no coding expected
• The Senior UX Designer / Researcher will closely collaborate with a lead UX/Accessibility Architect to scale high-quality digital standards across enterprise initiatives
• The position requires specialized UX research capabilities, with ownership of user testing and UI optimization
• The role supports a high-priority modernization pipeline involving a large-scale student reporting initiative with tight project milestones, with additional cross-agency support for environmental and other state projects as needed
• The primary focus areas include UX research, user-centered design, user journey mapping, wireframes and prototypes, design recommendations, accessibility-first design, and design documentation and annotations
• The successful candidate will bring advanced Figma proficiency, strong UX research methodologies, usability testing experience, information architecture capabilities, and practical

WCAG 2.2

Level AA knowledge

• The role requires the ability to communicate research findings, design decisions, usability standards, and data-driven recommendations clearly to technical and agency stakeholders
• The client prefers local or regional candidates who can attend occasional in-office meetings
• Travel and related expenses will not be reimbursed
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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