Plan and conduct qualitative and quantitative research to understand user needs, behaviors, and pain points
Translate research findings into clear insights, opportunity areas, and experience principles that guide strategy and design
Lead iterative validation of concepts, prototypes, and experiences to test assumptions and reduce risk
Synthesize user, market, data, and competitive inputs into coherent narratives that support decision making
Collaborate with experience designers, strategists, and technologists to embed research throughout the delivery lifecycle
Select and apply appropriate research methods, including interviews, usability testing, surveys, and contextual inquiry
Ensure research outputs are accessible, documented, and reusable across teams
Advocate for user centered and evidence based decision making in customer engagements and internal initiativesWho You AreRequired skills and experience
Demonstrated experience conducting experience or UX research and applying findings to influence strategy and design
Ability to plan, execute, and synthesize qualitative and quantitative research independently
Experience translating complex research findings into clear insights, recommendations, and artifacts
Background in UX, behavioral science, social science, or a closely related discipline
Experience collaborating within cross functional teams including design, strategy, and delivery roles
Working knowledge of research methods such as interviews, usability testing, surveys, and concept validationPreferred skills and experience
Experience supporting large or complex digital or service experiences
Familiarity with research operations practices and participant management
Experience working across multiple stages of the experience lifecycle, from strategy to surface
Exposure to enterprise or B2B customer environmentsBeing YouThe \\

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