Job Description
Lead User Experience Behavioral Scientist UKG 4.7 ( ) Multiple Locations Why you should apply for a job to
UKG :
Ranked as one of the 4.7/5 in overall job satisfaction 4.8/5 in supportive management 95% say women are treated fairly and equally to men 99% would recommend this company to other women 94% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses. 45% company match on total employee 401(k) contributions up to the IRS annual limit. Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations. # LEADU016428
Position summary I-enhanced technology to empower the 80,000+ organizations who use our products. About the role:
We are looking for a talented and passionate Lead User Experience Behavioral Scientist to drive the development of UKG AI product experiences. You will manage user behavior and sentiment analysis programs, and weave data together to give deeper insights into the UKG experience. You'll play a leadership role in the UX Research team and the larger UX organization and report to the head of UX Research. This opportunity is a hybrid position ( 3 days in the office) Responsibilities:
Conduct quantitative and behavioral research using product telemetry, log data, and user sentiment to model adoption, reliance (follow/verify/override), intent, and outcome patterns that improve how UKG's AI products deliver value to customers and end users. Develop predictive and descriptive behavioral insights that identify drivers of adoption, friction, hesitation, and abandonment across user segments and roles. Design and operationalize behavioral telemetry and measurement frameworks-instrumenting user interactions, workflows, and touchpoints to generate leading indicators of trust, reliance, and value realization. Partner with Product, Data Science, and Product Operations to build scalable systems for behavioral data collection, experimentation, and continuous insight generation. Lead causal and experimental research (e.g., A/B tests, quasi-experiments) to evaluate the impact of features, nudges, defaults, and automation levels on user behavior and business outcomes. Translate behavioral data into actionable insights and decision frameworks that inform product strategy, including how to optimize time-to-value, confidence-to-action, and appropriate AI reliance. Establish and evolve metrics that go beyond sentiment and usability to quantify behavioral outcomes-such as adoption, trust calibration, sustained usage, and intervention effectiveness. Provide thought leadership on AI adoption and behavioral science, shaping product direction and influencing senior stakeholders with a clear, evidence-based perspective. Elevate the team's capabilities in quantitative, behavioral, and data science methods; mentor others in applying advanced analytics, experimentation, and behavioral frameworks to product development. Raise the methodological bar within the User Research team and mentor other team members on quantitative methods and data science methods. About you, 7+ years of experience in behavioral research, behavioral analytics, data science, or a related field, driving measurable business and user outcomes in digital product environments. Passionate about hands-on behavioral research and analytics, including building research data infrastructure, instrumentation, reporting frameworks, and dashboards within fast-moving AI-first product organizations. Demonstrated expertise conducting quantitative and behavioral research at scale using methods such as experimentation/A/B testing, predictive modeling, segmentation and cluster analysis, conjoint modeling, and behavioral telemetry analysis to understand adoption, trust, reliance (follow/verify/override), friction, and outcome patterns. Experience delivering AI-assisted and conversational experiences, including ML or NLP familiarity, conversational analytics, and journey or intent modeling. Strong proficiency with SQL and experience working with large-scale behavioral and product datasets to generate actionable insights, dashboards, visualizations, and executive-ready narratives. Proficient with tools such as PowerBI (preferred), QuickSight, Looker, Tableau, Claude, and other AI-assisted analytics platforms. Demonstrated ability to translate complex behavioral and product data into actionable recommendations and partner cross-functionally with Product, Product Operations, Data Science, Engineering, and UX teams to influence product strategy, experimentation, onboarding, and AI experience optimization. Experience with enterprise SaaS, workforce technology, HR technology, or AI-enabled productivity platforms strongly preferred. Contributes to a collaborative, inclusive team culture through respect, humility, humor, and entrepreneurial spirit. Demonstrates strong curiosity, reasoning and problem-solving skills. Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry, because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email . The pay range for this position is $145,600.00 to $209,300.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://https://www.ukg.com/about-us/careers/benefits Why you should apply for a job to UKG :
Ranked as one of the 4.7/5 in overall job satisfaction 4.8/5 in supportive management 95% say women are treated fairly and equally to men 99% would recommend this company to other women 94% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses. 45% company match on total employee 401(k) contributions up to the IRS annual limit. Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.
