User Experience Designer/Strategist

Title:

User Experience Designer/Strategist Location:

Baltimore MD Work Type:

- Hybrid Key Responsibilities Lead human-centered design initiatives across eligibility, enrollment, and renewal lifecycle Analyze current user journeys and design improved service experiences Conduct qualitative research with beneficiaries and frontline staff to identify pain points Translate insights into journey maps, service blueprints, prototypes, and design recommendations Ensure usability, accessibility (Section 508 & WCAG), inclusion, and equity across all solutions Contribute to and apply design system standards for consistent user experience Facilitate collaboration across program teams, IT, leadership, and stakeholders Present findings and recommendations to leadership in clear, actionable formats Ensure compliance with federal/state policies while improving user and staff experiences Support adoption of HCD practices through training, mentorship, and documentation Collaborate with technical teams to translate design into requirements and user stories Follow all security, change management, and PMO processes

Note:

Flexibility required for overtime, including weekends and holidays Minimum Qualifications 7+ years of experience in Human-Centered Design, UX, Service Design, or similar roles 3+ years working in complex or regulated environments (e.g., government, healthcare, financial services) Strong experience designing digital/technology solutions using HCD principles Proven ability to collaborate across policy, operations, and technical teams Expertise in qualitative research (user interviews, usability testing, insight synthesis) Experience with service design methods (journey mapping, blueprinting, prototyping) Knowledge of accessibility standards (Section 508, WCAG) and inclusive design Strong communication skills with ability to present to diverse audiences Ability to work in complex, multi-stakeholder, regulated environments Preferred Qualifications Knowledge of government benefit programs (e.g., Medicaid, CHIP, SNAP, TANF) Experience with public sector or similar organizations Familiarity with federal/state compliance and policy frameworks Experience with agile delivery or modernization projects Background in enterprise design systems Experience with AI-driven or self-service solutions in regulated environments Exposure to content design, plain language, and accessibility initiatives Experience mentoring teams in HCD practices Relevant certifications (e.g., UX, usability, design thinking) About Cyquent Cyquent is a

CMMI & ISO

Certified Technology Enabler providing end-to-end IT solutions and services to organizations in both the public and private sectors since 2001. We are known for delivering high-quality, scalable solutions across complex enterprise environments. Why Join Cyquent? This is an opportunity to work alongside a high-performing technology team supporting a wide range of enterprise and public sector clients. You''ll gain hands-on experience working on impactful projects in a collaborative and fast-paced environment.

We offer:

Competitive salary and 401(k) Comprehensive health benefits (medical, dental, and vision) starting on Day 1 Paid time off annually, plus state holidays Support for professional growth, including certification assistance and continued learning opportunities Thanks Harish Kumar Senior Technical Recruiter Cyquent, Inc. CMMI Level 3 and

ISO 9001, 20000, 27000

Certified Company 2007-2011 Inc. 5000 company - ranked in top 5000 fastest growing companies for 5 years 2010-2014 DiversityBusiness - ranked in top 100 privately-held businesses in Maryland for 5 years 1201 Seven Locks Road, Suite 360, Rockville, MD 20854 |

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