Major Responsibilities:

Ability to travel to and support all Advocate Health locations. Completes Assigned Tasks without supervision Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals. Engage Senior level engineer as needed. Ability to understand procedural documentation and offer insightful process improvement recommendations. Facilitate and deliver end-user training to enhance user adoption and proficiency. Identify opportunities to streamline and enhance the training process, improving the overall user experience Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance. Able to interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance Ability to travel to and support all Advocate Health locations. Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services. Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures. Operation of Crestron AV control systems, Cisco and Polycom codec's, MCU's, Gatekeepers, B2B Servers and associated AV equipment. Participates in designing AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business. Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies. Perform various system upgrades and preventative maintenance tasks. Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.

Education Required:

Bachelor's Degree in Computer Science or related (or equivalent knowledge).

Experience Required:

Minimum of 3 years experience in Video Communications.

Knowledge, Skills & Abilities Required:

Strong written and verbal communications Strong research, analysis, design skills Strong understanding of infrastructure components and programming requirements for those components Able to create basic architectural design documentation with some supervision Able to participate and interact with various teams during solution selection, design session Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies

Physical Requirements and Working Conditions:

Requires callback support on regular basis Evening and weekend work Ability to lift up to 50 lbs Preferred Job Requirements Preferred Certification/License/Registration Microsoft Certified Professional Certification Preferred Education BS in Computer Science, IT or related Preferred Experience 5 years of video communications experience This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.