Job Description
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description Duties and responsibilities Collaborate with R D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE) Support product technical acceptance and certification Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment Analyze and resolve complex DOCSIS related issues to reduce customer downtime Understand about IPTV, video delivery systems, and CDN infrastructure Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product. Provide and improve automation test items request to improve efficiency and reduce human intervention time Engaging with product group in L2 and L3 level problem escalation Frequent vendors and customer meetings and visits for product feedback and future opportunities Provide technical post-sales support to R D team Work with R D and DQA/SQA teams to ensure features delivery/inclusion. Adhere to bug tracking process per corporate product development lifecycle Requirements and qualifications BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus Experience in
TCP/IP V4/V6
network and basic knowledge in test automation operation/framework are required Able to demonstrate scripting skills in shell, and batch scripts Team players being able to adapt to multicultural environments Willingness to learn and explore new technologies Big plus with experience in wireless and wired telecommunication industry Hands on testing with DOCSIS 3.1 and later Hands on testing with Fiber Hands on debugging with Video Streaming commercial devices Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN Hands on experience in commercial tools - network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,…. Knowledge and experience with carriers' certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.) Willing and able to travel Ability to work in a team as well as an individual contributor when necessary Out of the box thinking. Critical thinker and problem-solving skills Ability to provide alternative solutions to achieve goals in a dynamic environment Analytical skills & attention to details Ability to work under pressure and maintain deadlines Good time-management skills Great interpersonal and communication skills Education Bachelor Work Experience Language Skills Communication & Collaboration:
Capable of effective communication and collaboration with clients and internal teams., Customer Service Orientation:
Possesses strong customer service awareness and can enhance customer satisfaction., Learning & Adaptability:
Continuously learning new technologies and able to quickly adapt to technological changes., Problem-Solving:
Able to quickly identify and resolve technical issues, providing effective solutions., Technical Proficiency:
Familiar with the installation, configuration, and maintenance of network communication equipment. WNC established in 1996, specializes in the design, development, and manufacturing of cutting-edge communications products. WNC also offers comprehensive technical support in RF antenna design, software design, hardware design, mechanical design, system integration, user interface development, and product testing and certification. Headquartered in Taiwan's Hsinchu Science Park, WNC has established an overseas presence in the US, the UK, Germany, Japan, China, and Vietnam. These sites together offer complete solutions and local support for customers worldwide. WNC's technical expertise encompasses applications from broadband, multimedia, and the IoT to wireline and wireless communications, with a product scope covering solutions in network communications, network infrastructure, home automation, and advanced driver-assistance systems (ADAS). WNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation. We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a "learning organization" initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career! In today's interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.
