Consumer Experience Manager

A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. Job Summary Church & Dwight is seeking a Consumer Scientist Manager to join our Consumer Experience team. This role is a strategic research leader and trusted R D partner, responsible for embedding the voice of the consumer into product. About the Role The Consumer Experience Manager leads integrated consumer experience research strategies aligned with the organization's long-term CE and Design Thinking roadmap. The role owns the end-to-end design and execution of qualitative and quantitative research programs, ensuring methodological rigor and business relevance. This position serves as the primary Consumer Experience partner for assigned categories and influences key decisions across the innovation and development lifecycle. The role partners closely with R D, Innovation, Technology, Flavor, Fragrance, Design, and Marketing Research Division (MRD) teams to clarify objectives, define action standards, and translate insights into actionable recommendations that drive product excellence and consumer-centric outcomes.

Work Environment Hybrid:

The role will be based onsite in Princeton, NJ and requires in-person collaboration three days per week, with flexibility to work remotely up to two days per week. Role Accountabilities and Responsibilities Lead integrated consumer experience research strategies aligned with the organization's long-term CE and Design Thinking roadmap. Champion value-based testing principles and evolving methodologies that strengthen product confidence, claims, and decision-making. Contribute to the development and scaling of new CE capabilities, including employee testing models, digital research tools, and virtual experimentation. Own the end-to-end design and execution of qualitative and quantitative research programs, ensuring methodological rigor and business relevance. Partner with R D, Innovation, Technology, Flavor, Fragrance, and Design teams to clarify objectives, define action standards, and guide development choices. Translate research findings into clear, actionable recommendations that drive product excellence and consumer-centric outcomes. Serve as the primary CE partner for assigned categories, influencing decisions across the innovation and development lifecycle. Develop integrated research plans in close collaboration with MRD and other insight partners. Act as a connector across disciplines, embedding consumer thinking into project scoping, experimentation, and storytelling. Manage external research vendors and platforms from methodology selection through data interpretation and delivery. Utilize DIY and digital insight tools to support agile, test-and-learn approaches. Balance multiple projects with strong prioritization, communication, and stakeholder alignment. Synthesize complex data into compelling narratives that resonate with technical and non-technical audiences. Educate internal teams on CE methodologies, research value, and best practices. Socialize learnings broadly to reinforce a shared consumer-centric mindset across R D and innovation teams.

Education and Experience Required Qualifications:

Bachelors degree required or equivalent work experience. 5+ years of experience in consumer insights, sensory science, or product research. Comfortable working with DIY research platforms and digital testing tools.

Preferred Qualifications:

Experience with fragrance, flavor, or personal care sensory evaluation. Statistics background. Exposure to advanced statistical methods or experimental design. Skills and Competencies Strong ability to uncover consumer needs, motivations, and usage contexts. Systems thinker with the ability to connect insights across multiple projects and categories. Agile mindset with comfort in iterative, test-and-learn environments. Excellent written and verbal communication skills. Ability to influence cross-functional teams and manage complex research portfolios. Strong analytical and interpretive skills. Compensation and Benefits The US base salary range for this full-time position is $110,900-$157,900. This position is also eligible for a bonus. As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan. The actual base pay offered to the successful candidate will be based on multiple factors, including job-related knowledge and skills, experience, business needs, geographical location, and internal pay parity. #LI-Hybrid Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities. For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/ Church & Dwight is a world-leader in household and personal care products. Our global brands include

ARM & HAMMER

®, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li'l Critters, Water Pik and

FLAWLESS

®. Founded in 1846, we have operations globally and are listed in the S&P 500.