TECHNOLOGY & INNOVATION

Brooklyn, NY Job Details Full-time $75,000

$160,000 a year 2 hours ago Benefits Loan forgiveness Qualifications Product development research management Usability testing Statistics Trauma-sensitive practices Quantitative applied research Computer Science Qualitative data analysis Multilingual Associate's degree in computer science Survey design Statistical analysis for research Research project design Collaboration with product development teams Analysis skills Interview research Bachelor's degree in engineering Product management Behavior analysis User journey mapping Associate's degree in engineering User research for product design Usability feedback collection Senior level 4 years Associate's degree Bachelor's degree in computer science Research findings presentation Leadership Communication skills Cross-functional communication Full Job Description Senior User Researcher

TECHNOLOGY & INNOVATION

Posted on 08/05/2026 Full-time Location

BROOKLYN

No exam required Department

PRODUCT MANAGEMENT

Salary range: $75,000.00

$160,000.

00 Save Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Product Development team is seeking a Senior User Researcher to lead end-to-end research (generative, evaluative and mixed methods, desk research and analytics) on the cross-functional SPEED team. The Senior User Researcher will provide clear and actionable recommendations for the product team to deliver systems that will shorten new construction permitting.

Responsibilities will include:

Lead end-to-end research (generative, evaluative, and mixed methods synthesized with desk research and analytics); Translate qualitative and quantitative research into clear and actionable recommendations for product development team and project stakeholders. Represent user research to leadership, external stakeholders and technical teammates in plain language; Recruit and conduct research directly with the New Yorkers who use government services, many of whom face language, disability, or digital-access barriers that require thoughtful, accessible research design; Establish and maintain research operations: a participant recruitment pipeline appropriate for a government context, and reusable methods/templates the wider design team can use; Serve as the team's methodological quality bar: review other researchers' and designers' study designs and conclusions, catch these failure modes before they reach decision-makers, and codify guardrails into shared standards; Define methodological standard to ensure mixed-methods approaches are rigorous enough to inform decisions; Handle special projects and initiatives as assigned.

HOURS/SHIFT

Day

Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

TO APPLY

Please go to www.cityjobs/jobs/search and search for Job ID #789794 Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL OTI

participates in E-Verify

IT PROJECT SPECIALIST

95710 Minimum Qualifications 1.

A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or 4. Education and/or experience which is equivalent to \"1\", \"2\", or \"3\" above. Preferred Skills The preferred candidate should possess the following:

10+ years of user research experience, including senior research roles on cross-functional product teams
Strong analytical and problem-solving skills to address complex challenges
Fast and accurate learner with ability to manage multiple research projects
Deep fluency across research methods (interviews, contextual inquiry, diary studies, usability testing, surveys, and quantitative/behavioral analysis) with ability to cross check against desk research and analytics
Experience creating visual artifacts such as journey maps, service blueprints and systems maps
Experience researching with vulnerable, low-income, or historically underserved populations, with genuine command of accessible and equitable research practices (multilingual research, low-digital-literacy participants, trauma-informed methods)
Experience building team research practice for an early-stage research team, including recruitment pipelines, repositories, research operations, rather than only working within an already-mature research org
Best-in-class attention to detail with strong written and verbal communication skills in plain language you can write a findings memo to leadership
Understanding of statistical principles to evaluate data
Exemplifies diverse representation and accessibility in research practice and past projects
Experience researching multi-sided systems (e.g., applicants and caseworkers, or residents and developers) where different user groups have competing needs is plus
Certification in evaluation practice (e.

g., The Evaluators' Institute (TEI)) or equivalent education is a plus. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City Residency is not required for this position Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply Save Job

ID 789794

Posted until 10/04/2026 Title code 95710 Civil service title

IT PROJECT SPECIALIST

Title classification Non-Competitive-5 Business title Senior User Researcher Experience level: Experienced (non-manager) Job level 00 Number of positions 1 Work location 2

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