United States Suitability/Public Trust Fully remote Project/Program Management Overview GovCIO is hiring a Human Centered Design & UX Analyst to support human-centered design and human factors engineering across the Department of Veterans Affairs Veterans Health Administration Connected Health portfolio. Connected Health builds and supports digital health tools used by Veterans, caregivers, VA clinicians, and VA staff, including Ambient AI Scribe, Patient Generated Health Data, Patient Engagement Systems such as My HealtheVet and the Patient Engagement Platform, Clinical Analytics and AI, and products supporting VHA program offices. The analyst joins a cross-functional

HCD / HFE

sprint team and supports work across the discover, decide, make, and validate phases: eliciting user requirements, developing validated workflows and wireframes for development teams, resolving usability issues in products under development and in production, and evaluating utility and usability through prototypes, proofs of concept, and formal studies. Work follows Digital.gov human-centered design guidance, the HCD Performance Field Guide, and VA Digital Health Office process. This is a growth role on an established team with senior HCD practitioners. Work is performed at contractor facilities and this position is fully remote within the United States. Responsibilities + Supports HCD and HFE studies and assessments using appropriate methods including interviews, focus groups, direct and indirect observation, contextual inquiry, card sorting, journey mapping, empathy mapping, personas, usability testing, Voice of Customer, workshops, design sprints, and ideation sessions, both virtual and in person + Helps plan, conduct, and analyze user research to develop insight into user behaviors, needs, and pain points, and translates findings into actionable recommendations + Supports scheduling and coordination of clinical subject matter expert and Veteran participation, including preparing recruitment requests and assessment schedules in coordination with the VA lead + Obtains participant consent for recording and ethnographic capture, and maintains accurate interview notes where participants decline recording + Develops and maintains HCD artifacts including journey maps, service blueprints, personas, empathy maps, affinity maps, user flow diagrams, process maps and workflows, information architecture diagrams, wireframes, and low-fidelity prototypes + Supports heurist To view full details and how to apply, please login or create a Job Seeker account