Intern, CX Research

Join Us in Shaping the Future of Health Care At MVP Health Care, our commitment to meeting the needs of our customers goes beyond our health plans. We're shaping the future of health care—and as an intern, you'll be part of it! Dive into a world of innovation, working alongside experienced professionals who are passionate about making a difference. This is more than an internship; it's an opportunity to build skills, gain confidence, and make a meaningful impact while discovering what a career in a transforming industry can look like. What's in it for you: Our internship program is designed to provide a comprehensive learning experience.

Build Real Skills:

Gain hands‑on experience, practical skills, and industry knowledge through meaningful work and targeted learning opportunities. Work on

Impactful Projects:

Contribute to real projects that support business priorities and address real‑world health care challenges.

Grow Your Network:

Connect with leaders, mentors, and fellow interns through networking events and everyday collaboration. Learn from

Mentors:

Receive guidance and feedback from experienced professionals who are invested in your growth.

Give Back:

Participate in community service initiatives and be part of an organization committed to making a difference. Support Your Well‑

Being:

Experience a supportive culture with programs that promote balance and well‑being.

Launch Your Career:

Join an award‑winning, inclusive workplace and explore a future in a growing, evolving industry. About the Opportunity We are seeking a Research Intern to support the Customer Experience team at a New York regional not-for-profit health plan. This role is responsible for supporting ongoing customer, provider, and other stakeholder research efforts that inform experience strategy, product improvements, and service design across multiple lines of business (including Medicare, Medicaid, and Commercial). The Research Intern will partner closely with senior researchers, CX strategists, and business leaders to manage quantitative and qualitative methodologies (especially survey) and support our growing Voice of the Customer program. This role is ideal for an early‑career researcher who is passionate about improving healthcare experiences, interested in developing their skills with AI tools, and eager to explore how customer insights can be used to drive business decisions and make meaningful customer experience improvements. Qualifications you'll bring: Education, Licensures, & Certifications Currently pursuing or recently completed a Bachelor's or Master's degree in UX, Marketing, Business, Psychology, Data Science, or a related field Years of Experience (Required & Preferred) Undergraduate students must be a junior or senior at an accredited institution or have graduated within 12 months of the program. Graduate students must be enrolled at an accredited institution or have graduated within 12 months of the program. Required Job Skills Foundational understanding of UX and/or CX research methods, including surveys, interviews, usability testing, and qualitative synthesis Strong analytical thinking and attention to detail Ability to clearly communicate insights through storytelling, presentations, and visualizations Comfort working with data and learning new tools or platforms Strong collaboration skills in a cross‑functional and remote environment Ability to manage multiple tasks with guidance in a fast‑paced environment Interest in healthcare, member experience, and service improvement Curiosity to foster innovation and pave the way for growth Humility to play as a team Commitment to being the difference for our customers in every interaction Your key responsibilities: Support lead researchers with the execution of customer and user research studies, including: Survey design, data cleaning, analysis, and reporting Help synthesize data from feedback programs into clear, actionable insights Maintain and contribute to a centralized repository of research insights, visual assets, and best practices Create engaging data visualizations, dashboards, and reports that translate complex findings into clear narratives for business and experience leaders Support ongoing experience measurement programs (e.g., CSAT, NPS, CX tracking) and help identify trends and opportunities Explore and evaluate emerging AI‑enabled research tools, to improve research efficiency and insight generation Participate in specific Intern projects and activities with other interns in the summer program Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. Where you'll be:

Location:

Hybrid Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates.

Pay Rate:

$18 - $25 per hour MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .