Membership Experience Design Specialist Client of The Choice Inc Washington, DC Job Details Full-time | Contract $34 - $42 an hour 1 hour ago Qualifications Conducting user feedback sessions Collaboration with product development teams Design thinking User research for product design Usability feedback collection Analytical thinking Critical thinking Research findings presentation Prototypes Full Job Description The Choice is managing an immediate 6-month contract for our client, a large professional membership in the scientific and sustainable energy space. This role will work with the member experience team to assess, grow, and strengthen year-round member engagement. This is an ideal opportunity for a user-centered design professional who enjoys moving from discovery and insight generation to concept development and validation. Successful candidates will bring experience in user research, service design, UX/product design, or a related field, along with a demonstrated ability to translate research findings into tangible solutions.

Timeframe:

September 2026-February 2027, approximately. There could be potential for a temporary-to-hire scenario.

Schedule:

9AM-5PM, although some additional hours can be expected around the membership conference

Dates:

Candidates must be fully available for travel for the membership conference December 6 th -11 th The organization works remotely however candidates should reside in the Washington DMV area.

Qualifications:

Demonstrated experience applying rigorous user research methodologies and translating insights into actionable, user-centered solutions and concepts. Experience in user research, service design, product design, UX design, or a related discipline, including conducting interviews, facilitating workshops, and collaborating with product or development teams to deliver successful solutions. Ability to quickly understand and engage specialized professional audiences, particularly within scientific, academic, or research-focused communities. Experience designing for membership organizations, associations, subscription-based services, nonprofits, or other relationship-driven business models is preferred. Proven ability to thrive in ambiguous environments, synthesize incomplete information, and make progress through iterative testing and validation. Strong critical thinking skills with the confidence to thoughtfully challenge assumptions and contribute strategic perspectives.

Job Duties:

Conduct user research, interviews, workshops, and testing activities to gather insights and inform experience design initiatives. Identify opportunities to enhance member engagement and improve existing programs and services. Collaborate with cross-functional teams to develop, prototype, and validate user-centered solutions. Translate research findings into actionable recommendations, concepts, and strategic initiatives. Prepare documentation, presentations, and handoff materials to support implementation by internal teams. Partner with stakeholders across the organization to support both immediate priorities and long-term engagement goals. HS123

Pay:

$34.00 - $42.00 per hour Application Question(s): This position is an approximately 6 month contact with potential for temporary to hire. Is this a hiring scenario you are open to? When are you available to start a position? Are you fully available the first two weeks of December and have the ability to travel for a conference from December 6th-11th?

Work Location:

Remote