Remote UX Software Researcher

Job description

Career Area:

Technology, Digital and Data Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. As a Senior UX Researcher, this position will drive the complete research process and collaborate closely with cross-functional counterparts in Product Management, Design, Web Development, Marketing, and Engineering to influence key strategy and execution decisions. The research will be instrumental in defining next-generation products, spearheading a customer-centered decision-making process, and develop the most useful and usable product and service experiences for a global audience. This position will conduct independent research, analyze real user behavior, and work with User Interface Designers, Product Managers, and Engineers to improve and develop our product and service features. The work spans across all products and services, and this position is encouraged to identify new opportunities for user experience improvements.

What You Will Do:

Partner with design, product/services, and marketing colleagues to understand business needs and design appropriate research studies to generate focused insights. Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing. Work in partnership with other researchers and organizations (e.g., data analytics) to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations. Cleverly deliver research findings with strong recommendations. Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, surveys, etc., to understand how users experience online searches. Work with designers, product and service managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment. Identify and prioritize research questions based on analysis of existing product and service designs, business needs, project goals, and risks. Drive impact, as measured by changes to the product and service design and development roadmap. The Digital, Technology & Distribution Division is leading Caterpillar and our industry in the utilization of data analytics, innovation, digital channels, and techniques to drive profit, create more efficient revenue growth, unlock new revenue streams, and provide more durable competitive advantages for the business through unexpectedly great experiences for our customers. Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and the ability to apply it to a variety of business situations.

Web Software Design:

Knowledge of web software design; ability to design, develop, maintain, and enhance web-based or web-enabled software. Human-Centered Design (HCD): Knowledge of the Human-Centered Design model, principles, and concepts;

User Experience Design:

Knowledge of user experience design tools, techniques, and approaches; ability to design applications that are valued, positively perceived, and used by clients.

User Interface Design:

ability to design effective graphic user interfaces for the delivery of information to the client's desktop workstation.

Considerations For Top Candidates:

Required Qualifications:

A bachelor's degree in Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science, or related field, or equivalent practical experience is required. Requires relevant work experience, including experience integrating user research into product and service designs and design practices. A strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative data.

Desirable Qualifications:

A balanced understanding of strategy, research, and interaction is a must for the role. Experience conducting customer research in an applied setting. Strong command of quantitative, behavioral analysis and statistics. Experience using standard market research tools. Strong in both physical and digital customer research. Excellent working knowledge of statistics and the principles of experiment design is desired. Ability to create compelling presentations and confidently convey insights and design solutions through storytelling across all levels. Sponsorship is not available for this role Remote work is not an option for this position

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. About Caterpillar Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$112,710.00 - $183,140.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.) 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• These benefits also apply to part-time employees Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Join our Talent Community. We hire smart, friendly people and it shows in our culture. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.