UX Researcher & Designer

Job Description Overview:

We are seeking a UX Researcher with a strong retail background to help shape and validate both digital and physical customer experiences. This role will focus on understanding real-world shopping behaviors, translating insights into actionable design direction, and rapidly testing solutions to ensure they truly work for customers. You'll partner closely with designers, product, and business stakeholders to document use cases, uncover pain points, and help guide experience improvements through research-driven insights.

Responsibilities:

• Document user use cases from a customer experience and UX perspective
• Create and map customer journeys across digital and physical touchpoints
• Conduct UX research to understand customer needs, behaviors, and pain points
• Observe in-store and shopping behaviors; analyze and document findings
• Identify edge cases, friction points, and complex problem areas within the experience
• Partner with design to create mockups and rapid prototypes
• Test proposed solutions with users to validate effectiveness and usability
• Synthesize research insights into clear, actionable recommendations
• Support iterative testing to answer the key question: Does this solution actually work for the user?

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 2-3+ years of professional experience in UX Research
• Strong background in retail environments (in-store, omnichannel, or ecommerce)
• Experience researching and designing both digital and physical experiences
• Ability to rapidly prototype, test, and iterate on ideas
• Hands-on experience with design and prototyping tools such as: Figma, Sketch, Adobe XD
• Strong qualitative research skills, including observation, usability testing, and behavioral analysis
• Ability to clearly document findings and communicate insights to cross-functional teams
• Experience working in fast-paced or large-scale retail organizations
• Familiarity with usability testing in live or semi-live retail environments
• Ability to balance research rigor with speed and practicality