Web Design & Digital Solutions Coordinator Job summary The Web Design & Digital Solutions Coordinator designs and maintains the company's web and marketing materials and serves as the liaison between the Development Unit, Operations, and Sales. The role plans, creates, and codes web pages and brand assets, supports marketing campaigns, and resolves Web Solution product and merchant issues in English and Korean to promote effective customer service. Essential duties and responsibilities Duties include, but are not limited to, the following. Plan, create, and code websites and web pages that combine text, graphics, images, audio, and video. Develop integrated brand strategy, visual design concepts, product attributes, and iconography. Maintain and update company websites, landing pages, and Web Solution product pages. Implement marketing and advertising campaigns, including direct marketing programs. Create and distribute rollout communications for product updates, enhancements, and sales tools. Grow social media following and engagement. Coordinate production and distribution of materials with outside vendors, such as printers and mail houses, to meet deadlines. Establish and maintain a centralized archive of presentations, brochures, product fliers, and communications accessible to internal teams. Serve as liaison between the Development Unit and Operations by researching, resolving, and communicating development issues in a timely manner. Provide technical and customer support for Web Solution product issues, in English and Korean. Troubleshoot and investigate customer problems and proactively identify support needs. Provide operations and sales support for all new Web Solution merchant applications. Perform other related duties as assigned. Qualifications Bachelor's or Associate degree in Graphic/Web Design, Fine Arts, Marketing, Business, or a related field, or equivalent experience. 1-4 years of experience in web or graphic design, advertising, marketing, publishing, or customer service in a similar role. Fluent verbal and written communication in English and Korean, to support the company's Korean-speaking merchants and customers. Proficiency with Adobe Photoshop, Illustrator, and InDesign. Working knowledge of HTML, CSS, and JavaScript, and of current web technologies. Proficiency with Microsoft Office. Professional telephone etiquette and strong customer service skills. Ability to manage multiple tasks and work independently with minimal supervision.

Benefits Health insurance:

medical, dental, vision, and life Paid vacation Paid sick leave 401(k) match

Pay:

$24.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Retirement plan Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Preferred)

HTML:

1 year (Preferred)

CSS:

1 year (Preferred)

MS Office:

1 year (Preferred)

Language:

Korean (Required) English (Preferred) Ability to

Commute:

Torrance, CA 90501 (Required)

Work Location:

In person