Working at enterprise scale, you will lead information architecture, interaction design, prototyping, and validation across multi-page programs. Set and communicate a clear UX vision across web customer journeys. Lead information architecture, navigation, wayfinding, and content hierarchy for assigned experiences. Translate complex products, licensing, audiences, and business requirements into clear customer experiences. Design and validate end-to-end journeys from awareness through enrollment or purchase. Apply, extend, and contribute reusable patterns within the Design System; document guidance for adoption. Partner with design, content, analytics, engineering, web production, and agencies to align priorities and delivery. Use research and post-launch data to evaluate comprehension, wayfinding, and performance, then iterate. Raise the quality bar through strong visual, interaction, and systems design and constructive critique. Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design, OR Bachelor's Degree in one of those fields AND 8+ years, OR equivalent experience.

Portfolio demonstrating design process, problem-solving, craft, and outcomes.

Demonstrated expertise in information architecture, interaction design, customer journeys, and prototyping in Figma.

Experience designing for complex information environments — product catalogs, taxonomies, or content ecosystems. Fluency with design systems, including components, patterns, tokens, documentation, and governance. Experience contributing new or extended patterns to a design system maintained by another team. Experience designing enterprise, e-commerce, security, or technical-product web experiences. Experience using research, analytics, or post-launch performance data to improve digital experiences. Written, verbal, presentation, and design-rationale skills, including building well-reasoned proposals when existing patterns don't meet a user need. Experience working across disciplines and managing competing priorities in a fast-moving environment; consulting or agency experience a plus.