Experience Developer

Software Guidance & Assistance, Inc., (SGA), is searching for an Experience Developer for a contract assignment with one of our premier SaaS clients in San Jose, CA. Also open to remote PST candidates. The Experience Developer owns the full lifecycle of personalized digital experiences across Adobe surfaces, from requirements gathering and backlog management through content authoring, campaign execution, quality validation, and production monitoring. This role combines agile delivery with hands-on operational rigor, partnering closely with Product, Engineering, and Operations teams to reliably deliver and continuously improve digital experiences for millions of global customers.

Responsibilities:

Monitor live campaigns via Splunk; build and maintain dashboards and alerts for rapid issue detection and triage Serve as an escalation point for production incidents, owning triage, root cause analysis, and resolution coordination with engineering teams Collaborate with internal and client teams to resolve complex incidents, document findings, and deliver preventive recommendations Participate in on-call rotations within defined SLA windows Maintain runbooks, incident playbooks, test cases, and operational documentation Contribute to automation initiatives to improve testing efficiency and reduce toil Author components and experiences in a headless CMS across multiple Adobe surfaces and customer journeys Build campaigns to deliver personalized content experiences to a global customer base Validate personalization logic, audience segmentation, and campaign targeting for accuracy and consistency Support and optimize A/B testing and experimentation frameworks, ensuring test integrity and data accuracy

Required Skills:

2+ years in JSON scripting, Product Support, QA, or a similar role within digital platforms Experience with campaign orchestration or experimentation tools (Adobe Target, AJO, Optimizely) Understanding of personalization, audience segmentation, and A/B testing Incident management, SLA adherence, and on-call support experience Splunk proficiency: dashboards, SQL queries, alert configuration JSON and

REST API

validation; Postbuster or Postman Familiarity with web technologies (HTML, JavaScript)

Education:

Preferred Qualifications Adobe Experience Cloud (AEM, AJO, Adobe Target, Analytics) Headless CMS architectures and content delivery frameworks SQL and analytics debugging Test automation frameworks or scripting SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business.

Our mission:

to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-AC1