Web Support Technician KoreTechX Digital Coral Springs, FL Job Details Full-time $21 - $23 an hour 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Referral program Qualifications Website maintenance Customer communication CSS Attention to detail Developer tools HTML Full Job Description About the

Role:

We are seeking a Web Support Technician to help maintain client websites and resolve day-to-day technical issues. You will investigate support requests, complete approved updates, verify fixes, and keep clients and internal teams informed. This role combines practical website troubleshooting with clear customer communication. You will work alongside developers, designers, and project staff to keep websites functional and consistent with approved requirements.

Responsibilities:

Review and prioritize incoming website-support requests. Investigate problems involving navigation, forms, links, layouts, media, and browser compatibility. Reproduce reported issues and document the steps, environment, and expected behavior. Complete authorized content updates and minor

HTML/CSS

corrections. Assist with CMS, theme, and plugin updates using approved testing and backup procedures. Check website functionality after changes and report regressions. Investigate basic domain, DNS, SSL, and hosting issues within your access and training. Coordinate with developers on complex defects, integration failures, and security concerns. Monitor assigned website checks and respond to alerts according to established procedures. Keep accurate records of requests, changes, approvals, and resolutions. Explain issues and next steps to non-technical clients in clear language. Update troubleshooting guides and internal documentation. Protect credentials, customer information, and production access. Escalate potentially disruptive changes rather than making unapproved modifications to live sites.

Qualifications:

Experience in website support, technical support, CMS administration, or a related role. Working knowledge of HTML and CSS. Familiarity with browser developer tools and basic website troubleshooting. Experience managing content in a CMS. Basic understanding of domains, DNS, SSL certificates, and web hosting. Ability to write clear support notes and reproducible bug reports. Strong attention to detail and a structured problem-solving approach. Professional written and verbal communication. Ability to manage multiple requests and follow agreed priorities. A responsible approach to confidential information and access permissions.

Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person