Toyota Arena Guest Services Representative

Department:

Guest Services Reports To:

Guest Services Manager Classification:

Part-time/On-call/Event based

Compensation:

$18.00 an hour

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Job Summary:

Reporting to the Guest Services Manager, Guest Services Attendants are responsible for providing excellent guest service at Legends Global Toyota Arena events. Employees should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. This is a part-time, event-based, and hourly position.

Essential Duties and Responsibilities:

Greet guests as they enter Toyota Arena with a smile. Check badges and assist with crowd control inside the building and outside on the dock. Maintains fire watch during exhibit hours. Directs show move-in and move-outs. Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. Provide guests with friendly and accurate directions. Check tickets for guests attempting to access their section and assist them in locating their seat. Responsible for maintaining a fun, friendly, and safe environment in assigned sections. Respond to guest complaints, questions, information requests and comments. Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. Effectively and calmly interact with angry or emotional guests and employees. Ability to memorize, recollect, retrieve, and recite relevant information. Follow all operating policies and procedures at all times. Maintain company confidentiality. Other duties as assigned.

Required Qualifications:

At least 18 years of age. One (1) year prior customer service experience, preferably in a sports/entertainment venue environment. Reliable, punctual, and regular in attendance with good communication skills. Must have reliable transportation to and from the facilities for scheduled shifts. Must have the ability to read, write and understand English in a working environment. Friendly, outgoing personality. Ability to take direction well and work well with others. Must be able to operate radio devices. Must maintain a neat, well-groomed appearance that conveys professionalism at all times. No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.) Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays and Holidays.

Physical and Environmental Requirements:

Tasks are performed with moderate supervision. Walking & standing occurs 95% of the time (4-8 hours per shift). pushing and pulling doors open, lifting, stooping, bending and lifting 25 lbs. This position may require work inside or outside of the building, as needed by events. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Employees may be scheduled to work until 12:00am or later. Must be able to pass background. Employee should use precautions & follow safety guidelines. Recruiter- Wendy Canahui Toyota Arena 4000 E Ontario Center Parkway Ontario, CA. 91764 We thank all applicants for their interest, however, only those selected for an interview will be contacted. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (909)937-3013 for further assistance.