TPWD - Customer Service Representative I (Fluctuating Hours)

TPWD

• Customer Service Representative I (Fluctuating Hours) ( 00057675 )

Organization :

PARKS AND WILDLIFE DEPARTMENT

Primary Location :

Texas-Somerville Work Locations :

SP-Lake Somerville SP-Birch 14222 Park Road 57 Somerville 77879

Job :

Office and Administrative Support Employee Status :

Regular Schedule :

Full-time Standard Hours Per Week :

40.00

Travel :

Yes, 5 % of the

Time State Job Code :

0132

Salary Admin Plan :

A Grade :

11 Salary (Pay Basis) : 19.25

• 19.

25 (Hourly)

Number of Openings :

1

Overtime Status :

Non-exempt Job Posting :

Apr 30, 2026, 11:30:16

AM Closing Date :

May 14, 2026, 11:59:00 PM Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE

All applications must contain complete job histories in the

WORK HISTORY SECTION

to include Job Title Dates of employment (month/year) Name of Employer, Name of Supervisor Description of duties performed Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Resumes are encouraged as attachments but will not be used to determine eligibility Work In Texas (WIT)

Applications :

WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE. MILITARY OCCUPATIONAL SPECIALTY CODES

Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V Coast Guard

YN, PERS

Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170. Customer Service Representative

I-V 3F1X1, 3F5X1 3F1X1, 3F5X1

Customer Service Representative I-V Space Force No Military Crosswalk. Qualified veterans are encouraged to apply. More information on military occupational specialty codes can be found below: https://www.onetonline.

org/crosswalk/MOC/ https:

//hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/. Required forms that will need to be attached with application for

Military Employment Preference:

Veteran

• DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried
• Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty
• Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty
• Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household
• Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT

Rebecca Martinez, (979) 535-7763,

Email Address:

Rebecca.

Martinez@tpwd.texas.gov

PHYSICAL WORK ADDRESS

Lake Somerville State Park-Birch Creek Unit, 14222 Park Road 57 Somerville, Tx 77879 GENERAL

DESCRIPTION

Under the direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Lake Somerville State Park-Birch Creek Unit. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE:

Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS

Experience:

Bilingual in English and one or more languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office procedures. Knowledge of administrative, clerical, retail procedures. Knowledge of basic mathematics. Skill in using MS Word, Excel and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in handling a high-volume front desk Skill in making independent, sound and timely decisions. Ability to accurately handle cash and account for revenue collected. Ability to work under stressful conditions. Ability to work as a member of a team. Ability to work independently with little or no supervision. Ability to train others. Ability to serve as team leader for Seasonal and Volunteer Staff. Ability to work with various constituents and populations. Ability to perform manual labor including, lifting supplies and materials up to 20 lbs. Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work in a public park with overnight camping and day use. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates. Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Required to work flexible schedules resulting in work hours being reduced or extended as needed. Required to perform manual labor including, lifting supplies and materials up to 20 lbs. Must conform to TPWD dress and grooming standards, work rules and safety procedures. Required to travel 5% with possible overnight stays. May be required to operate a State vehicle. Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER TPWD

• Customer Service Representative I (Fluctuating Hours) 3.7 3.7 out of 5 stars 14222 Park Road 57, Somerville, TX 77879 $19.25 an hour
• Full-time

PARKS AND WILDLIFE DEPARTMENT 453

reviews $19.25 an hour

• Full-time TPWD
• Customer Service Representative I (Fluctuating Hours) ( 00057675 )

Organization :

PARKS AND WILDLIFE DEPARTMENT

Primary Location :

Texas-Somerville Work Locations :

SP-Lake Somerville SP-Birch 14222 Park Road 57 Somerville 77879

Job :

Office and Administrative Support Employee Status :

Regular Schedule :

Full-time Standard Hours Per Week :

40.00

Travel :

Yes, 5 % of the

Time State Job Code :

0132

Salary Admin Plan :

A Grade :

11 Salary (Pay Basis) : 19.25

• 19.

25 (Hourly)

Number of Openings :

1

Overtime Status :

Non-exempt Job Posting :

Apr 30, 2026, 11:30:16

AM Closing Date :

May 14, 2026, 11:59:00 PM Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE

All applications must contain complete job histories in the

WORK HISTORY SECTION

to include Job Title Dates of employment (month/year) Name of Employer, Name of Supervisor Description of duties performed Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Resumes are encouraged as attachments but will not be used to determine eligibility Work In Texas (WIT)

Applications :

WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE. MILITARY OCCUPATIONAL SPECIALTY CODES

Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy

RS, SN, YN, YNS, 741X

Customer Service Representative I-V Coast Guard

YN, PERS

Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170. Customer Service Representative

I-V 3F1X1, 3F5X1 3F1X1, 3F5X1

Customer Service Representative I-V Space Force No Military Crosswalk. Qualified veterans are encouraged to apply. More information on military occupational specialty codes can be found below: https://www.onetonline.

org/crosswalk/MOC/ https:

//hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/. Required forms that will need to be attached with application for

Military Employment Preference:

Veteran

• DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried
• Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty
• Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty
• Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household
• Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT

Rebecca Martinez, (979) 535-7763,

Email Address:

Rebecca.

Martinez@tpwd.texas.gov

PHYSICAL WORK ADDRESS

Lake Somerville State Park-Birch Creek Unit, 14222 Park Road 57 Somerville, Tx 77879 GENERAL

DESCRIPTION

Under the direction of the Office Manager, this position is responsible for performing entry-level to routine customer service work including general clerical duties, front desk operations, revenue collection and accounting for daily revenue for Lake Somerville State Park-Birch Creek Unit. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying and assist customer with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE:

Position may fluctuate between full-time/part-time hours based on operational needs. Qualifications

MINIMUM QUALIFICATIONS

Education:

Graduation from High School or GED.

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS

Experience:

Bilingual in English and one or more languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Mandarin and Vietnamese.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office procedures. Knowledge of administrative, clerical, retail procedures. Knowledge of basic mathematics. Skill in using MS Word, Excel and Outlook. Skill in effective verbal and written communication. Skill in providing quality customer service in a courteous and professional manner. Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts. Skill in handling a high-volume front desk Skill in making independent, sound and timely decisions. Ability to accurately handle cash and account for revenue collected. Ability to work under stressful conditions. Ability to work as a member of a team. Ability to work independently with little or no supervision. Ability to train others. Ability to serve as team leader for Seasonal and Volunteer Staff. Ability to work with various constituents and populations. Ability to perform manual labor including, lifting supplies and materials up to 20 lbs. Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work in a public park with overnight camping and day use. This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates. Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Required to work flexible schedules resulting in work hours being reduced or extended as needed. Required to perform manual labor including, lifting supplies and materials up to 20 lbs. Must conform to TPWD dress and grooming standards, work rules and safety procedures. Required to travel 5% with possible overnight stays. May be required to operate a State vehicle. Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY

EMPLOYER