Training and Support Manager

Service Center Randallstown Job Summary To train and support all administrative activities and services to contribute to the success of individual centers and region Essential Job Duties Continually review the performance of various administrative tasks of the centers relating to Operations, Human Resources and Accounting, identify root cause of any opportunities found, and support/train the center teammates to remedy the opportunity. Demonstrate and model Caliber's core values, organizational culture, and promote the Caliber brand by personal example while taking ownership of ensuring we have the best trained most satisfied teammates. Train and support consistent execution of all accounting procedures as required of the Centers by CSCS Accounting including the completion of monthly Revenue Recognition Audits. Coordinate with Operations and CSCS to identify, coordinate, and document teammate training needs, including I-CAR certificates to achieve and maintain Gold Class status and the execution of Caliber Foundations classes. Support the company conversion and integration schedule as assigned. Work closely with General Managers and Teammate Services to address teammate process questions and concerns in a timely manner. (i.e. How to complete Workday HR and payroll processes) Participate actively in Regional and Company efforts to identify, recommend, and pilot process improvements and policy changes. Exhibit conduct of the highest ethical standards, integrity and honesty to prevent conflict between the interest of the Company and any personal interest. Maintain absolute confidentiality of all Company proprietary information which includes, but is not limited to, information about the Company's management, associates, accounts, methods of doing business, operations, marketing and sales strategies. Develop and enhance own management and technical skills, as educational opportunities are available. Support the Region's safety efforts, required filings, and reporting needs. Participate and contribute in Regional meetings as requested. Other duties as assigned Skill/Requirements Must be flexible to travel inside and outside of assigned home market Must have conversion / integration experience Proficient in all center level processes and procedures Ability to develop and execute training plans Proficient in root cause analysis Must be at least 18 years of age Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver) Ability to effectively communicate with others, oral and written Ability to read and understand basics of repair instructions, written estimates and work orders Personable, friendly demeanor with "World Class" customer service approach to internal and external customers Must be able to sit for long periods of time and use/read computer keyboard and screen Must be able to walk, stand, bend, stoop, kneel, push/pull, crouch, and reach frequently Occasionally exposed to fumes, airborne particles, and/or caustic chemicals Moderate noise levels in this working environment Occasionally exposed to hot, cold, wet or humid conditions Must be able to lift up to 15 pounds Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.