FOS - Flight Operations ACC Tower Liaison, DPS (MSP)

How you'll help us Keep Climbing (overview & key responsibilities) The Flight Operations ACC Tower Liaison serves as a subject matter expert supporting Line Operations, the MSP Chief Pilot Office and Delta Professional Services (DPS). This part-time role is based in Atlanta (ATL) and assigned to Minneapolis (MSP), providing operational support within the Airport Customer Center (ACC). The Liaison plays a critical role in real-time flight operations, ensuring coordination and communication between pilots, ACC teams, and other operational departments. This role works on an "as needed" basis, this is a part-time position. Key Responsibilities Act as the primary point of contact for pilots regarding operational issues at ACC. Support pilots during safety-related events, MCC coordination, and conflict resolution. Facilitate cross-divisional communication within ACC to resolve operational challenges. Liaise with CPO and other departments to ensure timely problem resolution. Monitor operational communication channels to mitigate disruptions. Analyze flight schedules and collaborate with ACS to identify and address operational impacts. Monitor and assist with DOT 3/4 compliance. Evaluate pushback delays for accuracy and identify operational trends. Shift Structure Coverage is provided 365 days per year with one daily shift Benefits and Perks to Help You Keep Climbing Space Available Personal Travel to include eligible dependent Medical, Dental and Vision Plans available Profit Sharing 401(k) match (following one year of service) What you need to succeed (minimum qualifications) Former Delta pilot. High school diploma, GED, or equivalent. Must be at least 18 years old and authorized to work in the U.S. Demonstrates a commitment to safety, security, and data protection. Embraces diversity in people, thinking, and styles.

Core Competencies Analytical Thinking:

Solves problems using logic and reasoning.

Problem Solving:

Makes critical decisions within company procedures. Attention to

Detail:

Produces compliant, error-free work on time.

Diversity & Inclusion:

Works respectfully with all individuals.

Integrity:

Maintains high ethical standards.

Innovation:

Thinks strategically and creatively. What will give you a competitive edge (preferred qualifications) Chief Pilot experience Check Airman Extensive international flying experience, including familiarity with global airspace, regulations, and operational procedures Strong organizational and leadership capabilities. Familiarity with Flight Operations infrastructure. Excellent communication and presentation skills. Proficiency in Office 365 and Delta/DPS software. Ability to work in a fast-paced, detail-oriented environment. Experience with Microsoft Office, Smartsheet, DBMS, OSS.