Supervisor - Airport Lounge

JOIN OUR TEAM!

RECEIVE A $200 SIGNING BONUS!

Pay Rate:

$20.00 per hourWe cover airport badging and employee's parking passes fees, as well as provide a $100 monthly commute stipend!

Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Louis Armstrong New Orleans International Airport. HPH brings both experience and expertise to every level of food service and customer care.

We are looking for a supervisor with flexible availability. The supervisor will be responsible for overseeing a team of 6-10 employees per shift and is available to work opening shifts and closing shifts throughout the week. The shift times are 3:00 AM-11:30 AM, 9:00 AM-5:00 PM, and 1:00 PM-10:00 PM.Supervisor Job DescriptionThe work of the Supervisor includes: working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members. In addition, the Supervisor shall perform a full range of bartender, concierge and customer service duties in support of company and customer operations. The Supervisor will have proficient knowledge of all operational policies and procedures and the general management of all positions.

The duties of Supervisor include but are not limited to:

Interacting with airline/airport passengers via a premier clubroom/bar environmentResponsible for coordination of assigned team members in accordance with the Companys policies and applicable lawsCoordinating with Lounge Manager to reorder liquor and food inventory for assigned customer or loungeCoordinating with Lounge Manager to resolve service issues requested by the guests in assigned customer or loungeMeeting customer and passenger needs through communication and courteous customer service skillsMonitoring number of alcoholic beverages served to passengers and alert management to potential problemsVerifying and/or performing daily inventory countMaintaining a thorough knowledge of all required regulatory agency requirementsMaintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicablePossessing basic working knowledge of alcoholic beveragesMaintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.

Possessing working knowledge and comprehension of a standard declining budgetPossessing understanding of basic bookkeeping and accounting skillsCompleting and submitting paperwork related to new hiresCoordinating with manager and payroll department regarding timesheetsRestocking snack, coffee, cups, glasses, ice, etc. in all service areasCompleting paperwork related to daily liquor usage/inventory/ordersPerforming administrative tasks as required

JOB REQUIREMENTS

High school diploma or GED is required. Two years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred. Proficient PC skills required including; Microsoft Office Suite, including Email and Excel. Must be at least 18 or 21 years of age as applicable by state law. Must be able to handle multiple tasks at once as well as possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner. Knowledge of and experience in general office/document administration. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.

ESSENTIAL JOB

FUNCTIONSMust be able to perform the following essential duties complying with company standards:

Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent viewsRead, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manualsPass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certificationMust be able to stand during entire scheduled shiftAbility to handle the stress of a fast-paced work shift up to ten (10) hoursAbility to speak effectively in one-on-one and small group situations before customers or Company team membersAbility to read and interpret basic documents, and comply with all company policies and proceduresAdd, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimalAbility to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentagesMotivate assigned team members to achieve desired resultsAbility to solve practical problems and deal with a variety of passenger/customer issuesAbility to interpret instructions furnished in written, oral, diagram, or schedule formAbility to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walkMust be able to lift 40 pounds, 40 inches high without the aid of another personMust be able to push and/or pull 120 pounds with the assistance of a wheeled cartAbility to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipmentAbility to follow all lawful safety, health and liquor rules and regulationsPersonal appearance and grooming that will present a favorable corporate and customer imageMust be able to pass and obtain security background check and clearance to work in airport environmentReport to work on a regular and timely basis.

BENEFITSMedical Insurance (Health, Dental, Vision)$100 Monthly Commute StipendDisability InsuranceVacation and PTO401K Plan with generous Company MatchingEmployee Assistance Program (EAP)Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE

COMPANYHyde Park Hospitality (HPH) is a youngbut dynamic and fast-growingcompany built on deep roots in the food business. HPH earned Crains Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.