Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Airport Lounge Supervisor
Job
Hyde Park Hospital
Grand Rapids, MI (In Person)
$43,680 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
49
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Join our team and receive a $200 sign-on bonus!
Basic SkillsGuest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests.
Hospitality Focus focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited.
Leadership lead by example, take control and provide employees with clear guidance and direction.
Multi-Tasking ability to manage multiple responsibilities at once by focusing on one task while keeping track others.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Conflict Resolution Deescalate situations in a professional and courteous manner.
Problem Solving develop solutions to remove obstacles to problems that may arisePrimary Job DutiesOversee shifts, hold pre-shift huddles, and complete shift notesMeet guest needs through communication and courteous guest service skillsEnsuring that guests are satisfied with their experience at the lounge through regular interactions with guestsResponsible for coordination of assigned team members in accordance with the Companys policies and applicable lawsDirect the activities of up to 30 team members at any given timeAssign duties to staff and follow up for completionCoach and train staffCommunicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate informationRemain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employeesSupervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services providedResolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality serviceAssist managers with the interviewing and hiring process of new hourly staffCoordinate with lounge managers to resolve service issues requested by the guestsMonitor number of alcoholic beverages served to passengers and alert management to potential problemsMaintain a thorough knowledge of all required regulatory agency requirementsMaintain current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicablePossessing basic working knowledge of alcoholic beveragesPerform administrative tasks as requiredComply and ensure your team follows all TSA and local airport authority regulationsOther duties as assigned
Airport Lounge SupervisorPay:
$20.00-$22.00 per hourShift Timings:
4:00 AM-12:00 PM; 11:30 AM-7:30 PMJob SummaryThe role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at The Club lounge located inside the Grand Rapids Gerald R. Ford International Airport. They will be responsible for overseeing all employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge positions and champion hospitality service. The Supervisor MUST be available to work all shift timings any day including weekends and holidays.Basic SkillsGuest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests.
Hospitality Focus focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited.
Leadership lead by example, take control and provide employees with clear guidance and direction.
Multi-Tasking ability to manage multiple responsibilities at once by focusing on one task while keeping track others.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Conflict Resolution Deescalate situations in a professional and courteous manner.
Problem Solving develop solutions to remove obstacles to problems that may arisePrimary Job DutiesOversee shifts, hold pre-shift huddles, and complete shift notesMeet guest needs through communication and courteous guest service skillsEnsuring that guests are satisfied with their experience at the lounge through regular interactions with guestsResponsible for coordination of assigned team members in accordance with the Companys policies and applicable lawsDirect the activities of up to 30 team members at any given timeAssign duties to staff and follow up for completionCoach and train staffCommunicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate informationRemain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employeesSupervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services providedResolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality serviceAssist managers with the interviewing and hiring process of new hourly staffCoordinate with lounge managers to resolve service issues requested by the guestsMonitor number of alcoholic beverages served to passengers and alert management to potential problemsMaintain a thorough knowledge of all required regulatory agency requirementsMaintain current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicablePossessing basic working knowledge of alcoholic beveragesPerform administrative tasks as requiredComply and ensure your team follows all TSA and local airport authority regulationsOther duties as assigned