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Wheelchair Supervisor
Job
Menzies Aviation
Kansas City, MO (In Person)
Full-Time
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Job Description
Description + Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas. + Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency. + Ensure passengers requiring mobility assistance receive timely and professional service. + Monitor employee performance and provide coaching, training, and development to wheelchair agents. + Address escalated passenger concerns and resolve customer service issues professionally. + Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs. + Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies. + Monitor operational metrics, response times, and service quality standards. + Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary. + Maintain accurate operational reports, staffing records, and incident documentation. + Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations. + Promote a safe, professional, and customer-focused work environment. + Ensure proper handling and maintenance of wheelchairs and mobility equipment + Perform other duties as requested To view full details and how to apply, please login or create a Job Seeker account