Parking Supervisor - FT

Parking Supervisor - FT Lehigh Northampton Airport Authority - 3.3 Allentown, PA Job Details Full-time 1 day ago Qualifications Phone communication Writing skills Employee relationship building English Driver's License Task prioritization Full Job Description This position provides operational, supervisory, and administration support to the Parking and Ground Transportation system available at the Lehigh Valley Internation Airport. Essential Functions Supervise and oversee daily parking and ground transportation operations, including staffing coverage, scheduling, workflow coordination, and operational support to meet airport activity demands. Lead, train, coach, and evaluate parking attendants and customer service staff to ensure high levels of customer service, operational efficiency, professionalism, and compliance with Authority policies and procedures. Ensure ground transportation companies conducting business with the Authority comply with all applicable Authority resolutions, rules, regulations, policies, and operating procedures for airports owned and/or operated by the Authority. Follow and maintain parking and ground transportation policies, procedures, and standard operating guidelines to support safe, efficient, and customer-focused operations. Monitor and inspect parking facilities, garages, lots, booths, revenue control systems, signage, lighting, and related equipment to ensure cleanliness, safety, operational readiness, proper functionality, and timely maintenance coordination. Coordinate with airport operations, maintenance, security, vendors, and ground transportation providers regarding parking, transportation, and operational matters. Assist customers with parking inquiries, payment issues, lost ticket concerns, complaints, and general airport information in a professional and timely manner. Oversee cashiering functions including cash handling, credit card processing, monetary reconciliation, and computerized register operations. Perform ticket processing, resolve equipment and customer related transactions issues as necessary, Work with the Manager and Assistant Manager to monitor and reconcile parking revenue activity including preparing accurate and timely operational, financial, incident, and administrative reports. Maintain signage requirements, website information, and public-facing communications to ensure accurate and effective parking and ground transportation information. Ensure compliance with airport safety procedures, cash handling standards, Authority personnel policies, departmental procedures, and affirmative action guidelines. Assist with special events, irregular operations, snow events, emergency situations, and high-volume travel periods. Promote a positive team environment and support LNAA's People & Culture initiatives. Perform other duties as assigned. Qualifications Minimum of two years' experience in parking, aviation, or operational environment. Supervisory/Management preferred but not required. Ability to plan and organize work, establishing priorities to carry projects through to timely completion and when necessary, meet emergency demands. Work effectively both independently and in a team environment, work with limited direct supervision, be organized, detail-oriented, and able to multi-task. Previous Customer Service experience preferred. Excellent PC skills including Word, Excel, Outlook and other applicable computer programs. Strong written, oral, and interpersonal skills. Able to respond and perform in emergency situations and severe weather conditions. Must- Have Requirements Must be at least 18 years old. Must report to work dressed appropriately, as defined in the employee handbook, and in accord with the position. Attire can be formal, traditional, or business casual attire. Must maintain a valid driver's license that meets insurance requirements. Must be available to work split shifts, nights, weekends and holidays when required. Successfully pass continual training, security and employment requirements Must possess acceptable English language skills to include speaking, reading, writing and comprehension. Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl. Must be able to use hands and fingers to type, handle bags, boxes, objects or controls. Ability to lift and/or move up to 50 pounds and occasionally lift up to 99 pounds with assistance. Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus. Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals. Able to tolerate exposure to noise levels up to 90 decibels at times, hearing protection is provided and optional. Have the physical ability and awareness to safely navigate in and around equipment and aircraft.