TROLLEY OPERATOR

JOB DESCRIPTION TROLLEY OPERATOR

(TOURISM)

COMMUNICATIONS

Human Resources

NEWPORT NEWS, VA

Department

GENERAL STATEMENT OF RESPONSIBILITIES

Under general supervision, this position is responsible for operating trolley buses in a safe manner for city events and programs for the purpose of transporting passengers in accordance with the City, State, and Federal laws. Position requires friendly and professional interactions with guides and passengers. Reports to the Tourism Manager.

ESSENTIAL JOB FUNCTIONS

Safely operates the Newport News trolley bus in accordance with applicable City, State, and Federal regulations and traffic laws. Prioritizes passenger safety at all times; ensures appropriate passenger standards of conduct while riding the trolley bus; executes passenger evacuation procedures during emergency situations; assists individuals with disabilities with the wheelchair lift and ensures proper safety measures and restraints in accordance with the Americans with Disabilities Act (ADA). Serves as a subject matter expert on the city's trolley processes. Serves as a frontline point of contact to uphold the delivery of quality customer service; courteously provides general information to passengers including driving routes, schedules, and destination information. Makes public address announcements in compliance with ADA regulations. Maintains cleanliness throughout the trolley bus before, during and after each shift, to include the driver seating area and the passenger sections of the trolley. Responsible for retrieving and reporting items left behind by passengers, or lost items. Relays information regarding detours, accidents and incidents to supervisor; reports observed safety issues. Conducts and documents a comprehensive pre-trip inspection of the vehicle before each operation. Monitors vehicle conditions to include lights, mirrors and doors, monitors brake pressure, tire conditions, heater, and air conditioner. Immediately reports any mechanical problems and performs and documents a post-trip inspection at the end of each shift. Records passenger counts for each route. Follows City procedures in the event of an accident and files necessary incident or injury reports. Safely and efficiently operate peripheral equipment such as wheelchair lifts, radio, cell phone, iPad, and emergency devices. Assists with the training of new drivers. Performs other duties as assigned. PC# 79954 Page 1 of 3

Revised:

02/01/2024 PERFORMANCE

STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City's Values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE

Trolley Bus Operations

• Knowledge of the proper procedures for operating, inspecting and maintaining a trolley bus. Knowledge of traffic laws and regulations governing the operation of equipment on public roads. Customer Service
• Considerable knowledge of principles and processes for providing customer service. This includes setting and meeting quality standards for services, and evaluation of patron satisfaction. Safety
• Knowledge of occupational hazards, safety precautions, and safety regulations related to trolley bus operations.

REQUIRED SKILLS

Time Management

• Plans and organizes daily work routine. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Implements work activities in accordance with priorities and estimated schedules. Interpersonal Relationships
• Develops and maintains cooperative and professional relationships with employees, representatives from other departments and organizations, and the public.

Judgment and Decision Making — Evaluates the best method of research and then exercises appropriate judgment in establishing priorities and resolving complex matters. Considers the relative costs and benefits of potential actions to choose the most appropriate one.

REQUIRED ABILITIES

Communication

• Ability to communicate information and ideas effectively so others will understand. Ability to listen and understand information and ideas presented verbally or in writing. Ability to fluently and clearly speak on a public address (PA) system, as well as read, and understand the English language. Geography
• Ability to use global positioning systems (GPS), maps, basic plans, and diagrams.

EDUCATION AND EXPERIENCE

Requires a high school diploma and 2 years of experience as a passenger bus or trolley bus operator.

ADDITIONAL REQUIREMENTS

Requires a valid driver's Class B Commercial Driver's License (CDL) with Passenger endorsement, and an acceptable driving record. Must be able to work a flexible schedule that may include weekdays, weekends, holidays, or evenings. Requires an acceptable general background check to include a state and local background check with a sex offender registry. PC# 79954 Page 2 of 3

Revised:

02/01/2024 Requires satisfactory results from a pre-employment medical evaluation including pre

• employment substance abuse testing and is subject to random alcohol and controlled substance testing.

PHYSICAL REQUIREMENTS

Tasks require regular sedentary work, with some walking and the performance of moderately physically demanding tasks. Some combination of climbing steps, stooping, kneeling, crouching, and bending. May involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-75 pounds).

SENSORY REQUIREMENTS

Some tasks require the ability to perceive and discriminate sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, weather, fumes, temperature and noise extremes, hazardous materials, machinery, vibrations, traffic hazards, animals/wildlife, water hazards, or disease. PC# 79954 Page 3 of 3

Revised:

02/01/2024