Roselle, IL Date:

Jun 16, 2026

Location:

Roselle (USA), Illinois, US•

United States Company:

Arjo

POSITION SUMMARY

The Service Consultant position is responsible for delivery, pick up, maintenance, cleaning and quality control of the Company's medical equipment. This position will play a key role in ensuring the company's products are in compliance with infection control procedures set forth by the company in accordance with government regulations.

Shift :

10:00AM

6:30PM

RESPONSIBILITIES

Prepares medical equipment and appropriate documentation for delivery to customer facilities and patients.\nLoads and unloads medical equipment at customer facilities as well as at the company's service center location.\nPerforms the highest level of customer service with all external and internal customers as well as individual patients.\nProcesses deliveries and picks up documentation as required.\nEnsures accurate location of equipment and helps facilitate the process of locating misplaced equipment.\nDrives a company fleet vehicle to conduct deliveries and pick-ups.\nMaintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained.\nCleans, disinfects, processes and performs quality control on medical equipment using cleaners and solvents.\nPerforms quality control checks of medical equipment and products; troubleshoots equipment and make minor repairs using hand tools.\nResponsible for adhering to work and safety instructions, work scheduled shifts and meet required performance standards.\nWorks directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company.\nConforms to, supports and enforces all company policies and procedures.\nAbility to work flexible hours and weekends to meet business/customer needs.\nParticipates in any and all reasonable work activities as assigned by management.

EDUCATION

High School Diploma or equivalent.

EXPERIENCE

Minimum of 2 years' distribution or field operations experience servicing customers.

OTHER QUALIFICATIONS

Must possess a valid driver's license and meet the qualification of a Motor Vehicle Report review/inspection.\nAbility to meet the Department of Transportation (DOT) physical requirements along with continuing recertification as required by DOT. Demonstrated experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld computing devices.\nStrong organizational and communication skills (oral and written communication); effectively able to articulate ideas.\nSolid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.\nStrong customer service skills and strong, hands-on technical skills; experience using hand tools to trouble shoot and perform minor repairs to product equipment.\nDemonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes.\nAbility to effectively follow and apply work instructions.\nAbility to work independently as well as within a team environment.\nAbility to travel by commercial air service to attend scheduled business and corporate functions.\nAbility to learn new technologies and apply them to current environments.\nAbility to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.\nAbility to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment.\nAbility to complete all designated training programs required for the position.

PHYSICAL REQUIREMENTS

This position job has been established to support the transport, delivery, pick up and service of company medical equipment, including loading and unloading medical beds from company vehicles, lifting up to 75 pounds pushing and pulling objects up to 135 pounds to move, deliver and service products.\nWhile performing the duties of this job, the Service Consultant will be frequently standing, walking and sitting.\nThe Service Consultant must have the ability to use fine motor skills to operate equipment, machinery and/or company vehicles. In addition, the position requires the ability to comprehend work instructions and safety requirements to enter information into work logs and existing computer systems. Finally, the position requires the ability to work with solvents and cleaners to disinfect products in a non-climate controlled warehouse environment.\nAbility to travel by car or public transportation as needed.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Total Rewards Program:

Total Cash

Base pay ($24/hr) plus OT and performance bonus.\nBenefits
Competitive medical, vision, dental, insurance, Wellness Program and award-winning 401k plan.\nPaid time-off
vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.\nPaid Training and Development
We support the development and growth of our employees through constant growth opportunities.

About Arjo At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. 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