PERMANENT

\nUpdated 06/2026\nJob Description\nJob Summary\nIntro\nAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!\nWhy youll love this job\nThe terms and conditions of this position are covered by the International Association of Machinists (IAM) Collective Bargaining Agreement.\nStarting pay is $23.83 per hour.\nWhat youll do\nThese are the essential functions of the job\nThis list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.\nCompany Radio Position\nCommunicate via radio with pilots to assess needs and respond appropriately\nAnswer crew member operational questions\nRespond to flight service requests\nCommunicate issues (e.g., flight delays, medicals, no parkers/wing walkers, no jet bridge drivers) to the tower customer service manager (TCSM), gate manager (GMS), business partners, and appropriate Turn Coordinator\nTurn Coordinator\nFacilitate turns of aircraft to mitigate delays and/or achieve on-time departures\nReview aircraft turns below minimum ground time or out of service aircraft\nCoordinate with other departments (e.g., fueling, cabin cleaning, catering) to mitigate issues and facilitate on-time departures\nAssist with requests (e.g., for aircraft holds) from other departments\nConsult with leadership on connection holds and other strategies to improve the customer experience\nMonitor customer connections to inform holds and to minimize customer travel demands\nMonitor crew assignments to minimize flight delays or interruptions\nMonitor flight activity to ensure adherence to Are You Ready (AYR) guidelines\nMonitor and respond to all assigned radio channels (e.g., ramp, passenger service) and frequencies (e.g., air, ground)\nMonitor and update flight information (FLIFO) times within the station's scope of responsibility\nMonitor and update power and air table in the semi-automated business research environment (SABRE)\nCoordinate with the appropriate dispatcher when an update is outside of the station's responsibility\nAlert Customer Care of relevant issues such as missed connections\nCode flight delays to record AYR failures\nCommunicate failure in the AYR checklist to Control Center and departmental leadership\nGate Coordinator (i.e., Gate Manager) and Future Planner\nCreate gating plan to optimize connections and minimize travel interruptions\nPre‐plan international arrival gating to maximize efficiency\nProactively manage all planned aircraft moves with tow teams\nProactively review aircraft routing of departure delays greater than D20 that would impact future connecting customers and gating\nReview future routing of out of service (OTS) aircraft linked to scheduled departures with integrated operation center (IOC) to develop alternate plans if an estimated time of repair/return (ETR) increases\nWhat youll do (cont.)\nAdjust future arrival gates on aircraft swaps to maintain integrity of departure gating and reduce customer impact\nProactively review future bank aircraft minimum equipment lists (MELs) for operational impact in order to notify other employees and departments\nReview future crew routings for foreseen arrival delays with customer care coordinator (CCC) and IOC Crew Schedulers to determine operational impact\nAssist leadership in managing, tracking, and recording long taxi out delays\nManage utilization of gate and remote parking locations\nEnsure aircraft has a safe location to park during long tarmac delays\nRespond to routing changes and cancellations to ensure aircraft gating is optimized\nCommunicate gate changes to other departments and business partners\nImplement solutions to gate conflicts\nRamp Controller\nProvide clear and concise taxi instructions to facilitate the safe movement of aircraft (at certain airports)\nGrant gate pushback approval for aircraft (at certain airports)\nAccept aircraft from and handoff aircraft to the FAA (at certain airports)\nFacilitate the expeditious handling of prioritized aircraft (e.g., medicals, critical flights) (at certain airports)\nUpdate current field conditions in DECS\nMonitor and record fuel onboard (FOB)\nOversee de-icing activities, including making de-icing calls\nRemain Overnight Night (RON) Coordinator\nEvaluate routing changes to the base flight schedule identifying potential impact to D0\nCoordinate with the IOC to minimize operational impact of routing changes to the base flight schedule\nAdjust future arrival gates on aircraft swaps to maintain integrity of departure gating\nAdvise fueling business partner of any required defuels\nOversee reposition of aircraft for Right Start operation\nGeneral\nUse and complete shift checklist document to ensure that all task and duties are completed\nReport to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays\nComplete job-relevant trainings\nAdhere to government regulations (e.g., DOT, FAA, TSA)\nAdhere to company policies, procedures, and performance standards\nRotate through different assignments within the Operations/Tower Agent function\nPerform multiple tasks simultaneously or within a short time period (e.g., listening to radio, while updating internal systems and answering an incoming phone call) under tight time constraints and in high-pressure situations\nConduct multiple communications simultaneously or within a short time period (e.g., receiving multiple aircraft calls at one time) under tight time constraints and in high-pressure situations\nInteract with others (e.g., other Tower Agents, other departments) in a professional manner\nTurn over responsibilities to other employees at the end of shift\nMonitor the environment (e.g., runways, gate areas, terminal) to ensure the safety of all personnel and vendors\nUse various computer systems\n• Reasonable accommodations may be made for qualifying individuals with disabilities.\nAll youll need for success\nMinimum Qualifications- Education & Prior Job Experience\nText\nPreferred Qualifications- Education & Prior Job Experience\nText\nSkills, Licenses & Certifications\nText\nWhat youll get\nFeel free to take advantage of all that American Airlines has to offer:\n

Travel Perks:

Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.\n

Health Benefits:

On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.\n

Wellness Programs:

We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.\n401(k)

Program:

Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.\n

Additional Benefits:

Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more\nFeel free to be yourself at American\nFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.\nAre you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? 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