Sup. Station

SUMMARY:

This position is in place to ensure that the employees are providing and serving the customer to Cape Air standards.

PRIMARY RESPONSIBILITIES

Ensure the following: Proper planning techniques are used to proactively provide adequate staffing levels for the daily operation. Make available daily station manning/roster sheet Supervise the operation and staff during shifts; provide lunch coverage in a timely manner Ensure flight departure compliance (on-time performance) Ensure flight closure/PDC Baggage department and all its duties are being met on a daily basis Baggage left behind is being placed in the World Tracer system All station, safety and/or security procedures are being met by the employee group Quality of check-in procedures is being met to company standards Any or all security related responsibilities are being met for each flight and/or pax Supplies are always on stock at the station All employees are up to date with any or all learning center duties Proper frontline employees are well trained and capable of doing the task at hand Report operational irregularities to Station Manager Supervise the operation and staff during shifts; provide lunch coverage in a timely manner Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development Maintain and foster positive business relationships with local airport authorities and agencies Assist in Customer Service Agent staffing levels and budgeting, as needed Interview prospective Customer Service employees, as needed Assist with performance reviews and station performance planning, as needed Travel to company meetings, as needed Assure excellent customer service and efficient counter operations during assigned shift Additional duties as assigned

QUALIFICATIONS

Previous supervisory or management experience, strongly preferred Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling Experience in building and maintaining airport regulatory relationships, required Ability to enforce policy and procedure, required Must be able and willing to do short and long haul travel and work non-standard hours especially during special events Must demonstrate an understanding of the connection between overall mission and daily tasks Must be a proficient writer have an adequate grasp of English grammar Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Must be proficient in Microsoft Word, Office and Excel Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively Able to multi-task in a stressful environment required Strong customer service and strong oral/written communication skills required Must meet same basic job qualifications as all station agents: Must be at least 18 years old Must hold a high school diploma or equivalent If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver s license valid in that location Must be able to lift up to 70 lbs. Basic computer skills required Excellent communication and excellent customer service skills required Ability to interact effectively with others Ability to work independently and adapt to changing work priorities Ability to communicate effectively, orally and in writing Flexibility of schedule is a must This position will often require working nights, weekends and holidays Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit