General Manager of Aviation Support Services HHS Aviation - 2.7 Austin, TX Job Details Full-time From $90,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Foreign language proficiency Computer operation Managing teams in a customer support role Employee relationship building Frontline customer support management High school diploma or GED Bachelor's degree Aviation Managing air transportation teams
Full Job Description General Manager of Aviation Support Services Starting Salary:
$90,000 Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department's goals and objectives. Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Demonstrate continuous ability to maintain and/or improve customer satisfaction Lead and manage team member recruiting, training, development, and assignments Perform daily inspections and assessments, and coach and counsel team members Collaborate with department, facility, and company leadership to achieve goals Execute, maintain, and monitor quality control systems and budgets Deliver excellent service and provide service recovery when service hiccups occur Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer Prepare for and effectively manage irregular operations and emergency situations
Skills Interpersonal Skills:
Ability to interact with individuals at all levels of the organization
Communication:
Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service:
Service-oriented mentality with a focus on exceeding expectations
Professionalism:
Maintain a positive and professional demeanor
Decision Making:
Ability to quickly make sound decisions and judgments
Proactivity:
Self-motivated with the ability to effectively prioritize projects and needs
Team Player:
Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics:
Demonstrate integrity, respect, and discretion in all business dealings
Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer High school diploma/GED required; bachelor's degree preferred Ability to work a flexible schedule that may include nights, weekends, and holidays Computer skills including word processing, spreadsheets, email, and ordering platforms Must be willing to relocate for promotion opportunities Not Required But a Big Plus Experience working in an airport/aviation industry Proficiency in languages other than English, especially Spanish What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS Aviation HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in Austin, TX, and we are looking for a high-performing industry professional who is looking to take ownership of our Austin operations.
Job Type:
Full-time Pay:
From $90,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Approximately how many employees have you directly or indirectly managed? Which aviation services have you managed? Have you managed operations for a contractor providing aviation services? Why are you interested in this General Manager, Aviation Services position? Describe your most significant aviation operations leadership accomplishment. If you were selected for this position, when would you be available to start?
