Support Service Division Captain

Job Description Help for Job Description. Opens a new window. SUMMARY In support of the university's mission and objectives, the Captain of Support Services serves as a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety.

• Administrative Leadership and Compliance
• Directs administrative support services and front desk operations to ensure effective customer service and operational efficiency.
• Directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
• Assists with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas.
• Prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation.
• Directs departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules.
• Directs property and evidence management functions, ensuring compliance with legal requirements, chain-of-custody standards, and departmental procedures.
• Maintains departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations.
• Serves as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies.
• Assists in the development, review, and implementation of departmental policies, procedures, directives, and operational standards.
• Serves as a Christian role model for administrators, faculty, staff, students, parents, and the university community.
• Maintains confidentiality and exercises discretion in handling sensitive information and records. Division Oversight
• Directs the daily operations of the Communications Division.
• Directly supervises the PBA Card Manager, Clery Compliance Coordinator, and provides administrative oversight for division operations.
• Reviews and approves dispatcher schedules, staffing plans, and operational coverage needs. Training and Personnel Development
• Manages dispatcher onboarding, field training, in-service training, and continuing education programs.
• Coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders. Communications Systems and Technology
• Directs CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives.
• Oversee the operation, maintenance, and functionality of the university's mass notification systems.
• Evaluates, recommends, and oversees communications-related software, hardware, and operational technologies.
• Maintains, programs, inventories, and monitors departmental radio systems and communication devices.
• Coordinates repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure. Access Control and Security Systems
• Provides oversight for access control operations, electronic security systems, and key control management.
• Supervises the Access Control Specialist/Key Custodian position and related operational responsibilities. Technology, Surveillance, and Operational Support Services
• Video Surveillance Operations
• Directs the operation and management of the university's video surveillance systems.
• Oversees monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions.
• Assists in developing camera placement strategies, operational coverage priorities, and surveillance policies.
• Coordinates user training and operational procedures related to surveillance systems. Technology and Systems Management
• Researches, evaluates, and recommends public safety technologies, software platforms, security systems, and operational equipment.
• Assists with implementation, maintenance, upgrades, and lifecycle planning for departmental technologies and systems. Logistics and Inventory Management
• Directs procurement, inventory management, issuance, accountability, maintenance, and replacement of uniforms, equipment, radios, supplies, and operational resources.
• Maintains inventory control systems to ensure operational readiness, accountability and fiscal stewardship.
• Conducts inspections and audits of departmental equipment and operational supplies. Operational Support
• Coordinates logistical support and resource allocation for special events, emergency operations, and departmental initiatives.
• Manages purchasing activities and vendor relationships in accordance with university policies and budget guidelines. University Collaboration and Risk Management
• Collaborates with university leadership and risk management personnel on safety initiatives, threat assessments, emergency preparedness planning, incident mitigation strategies, and institutional risk reduction efforts. Other Duties
• Performs other related duties, special assignments, and emergency response functions as assigned or required.

AI Translation Assistant Opens in new window