Cargo Claims Handler-Recovery

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our Americas region. Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

The DHL Group is seeking a motivated and detail‑oriented Cargo Claims Handler - Recovery to join our regional Center of Excellence. This role supports the Claims & Recovery function by ensuring timely and accurate handling of cargo claims and contributing to efficient recovery efforts across the U.S. and Canada.

Your Tasks:

Support the recovery process by identifying and assisting with the pursuit of liable third parties, including carriers and subcontractors. Manage assigned cargo and freight recovery claims in a timely, accurate, and customer‑focused manner. Conduct initial investigations to ensure claims are processed efficiently, with appropriate documentation and follow‑up. Assist in loss mitigation activities and participate in root‑cause analysis where needed. Maintain accurate and up‑to‑date entries in the claims management system for reporting and monitoring. Collaborate with internal stakeholders to support claims administration requirements and ensure coordinated communication. Maintain professional communication with customers, business partners, underwriters, and external experts. Coordinate with the central Insurance & Risk Management team (Londo) on significant or complex claims as directed. Support relationship‑building efforts with underwriters, loss adjusters, and other external professionals. Contribute to team initiatives aimed at improving claims handling processes and competency. Assist in preparing customer claims reports and conducting basic data reviews. Ensure compliance with relevant legal, regulatory, and internal requirements. Actively participate as a member of the North America Claims Team, supporting a culture of operational excellence.

Your Profile:

2-4 years of experience in cargo claims handling or recovery, preferably with exposure to ocean, air, or inland marine cargo. strong verbal and written communication skills in English. Familiarity with transportation liability frameworks (e.g., COGSA, Montreal Convention, Carmack Amendment) is preferred. Experience in freight forwarding, logistics, supply chain, or marine insurance is an advantage. Working knowledge of end‑to‑end claims processes. Experience in a global or cross-border work environment is a plus.

We offer:

Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.