Cargo

• Account Officer Singapore Airlines
• Singapore, Singapore

PERMANENT

Updated 06/2026 Job Description Job Summary The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division. Responsibilities A. Revenue/ tonnage performance

• Monitor forwarder performance and gather spanet intelligence on competitor activities/ key accounts to support sales strategies.
• Maintain regular engage with forwarders; support occasional within/after-hours customer requsts.
• Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports
• Gather spanet intelligent on local cargo demand and conditions via forwarders. B. Account management function
• Serve as primary contact for assigned key forwarders and take responsibility for their performance.
• Coordinate with SIN reservation to secure space; escalate to Sales Manager when required.
• Consolidate allocation requests and request allocation from the respective regional Supervisors and Sales Managers C. Operational matters and other duties
• Work closely with operational department to check on loadability of shipment and space requirements before requesting for space.
• Coordinate with destination stations on operational/ technical requirements (security, trucking, equipment, weight limit/clearance and etc).
• Liaise internally on pricing related items (trucking, interline, cool room charges and etc) to support shipment movement.
• Coordinate cross functionally to secure capacity, trucking arrangements.
• Work with Sales Support/account team to prepare contracts and adhoc shipment rating; investigate and verify post flight billing disputes.

Requirements Diploma holder in Logistic, Marketing, Business or Sales-related courses Experience in air cargo industry, with Sales & Accounts servicing experience. Preferably with driver's license and own vehicle Knowledge of local air cargo operations System knowledge and IT skills (eg: MS words, excel, SFM, and etc) Possess good communication and interpersonal skills Good negotiation and analytical skills Good interpersonal skills Customer-focused and service-oriented Ability to persuade We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified. Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.