About Us Mercy Wellness is a vertically integrated cannabis company that is licensed for medicinal and adult-use. From cultivation, manufacturing, distribution, and retail. We employ approximately 80+ employees and are actively expanding our operations to better serve our local communities. Beyond our goals to leverage our legacy relationships to continue having the best quality & offer the lowest prices to our customers, we also focus heavily on giving back to the Community by supporting local non-profit organizations and engaging in local business guilds. As an Equal Opportunity Employer, we are committed to diversity and inclusion in the workplace.

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https://www.youtube.com/watch?v=AmIU3uzsXnw Job Scope and Purpose The Delivery Driver will support the day to day operations of the Delivery departments by transporting orders to customers in a timely manner. The Delivery Driver will be an efficient worker who is capable of working solo and accurately delegating, organizing, and executing tasks on their own. They will work with a small team to execute as many as 50+ tasks in a day. This position is exclusively located at our San Rafael location. Job Responsibilities Create an environment of "Customers First" with exceptional customer service in person and over the phone. Warmly and kindly interact with a wide variety of clientele. Assist in packing orders and routing your deliveries Clean and maintain delivery vehicles and other communal areas throughout your shift. Ability to answer phones and place customer orders. Ensure all Order Paperwork, Route Manifests, and Cash Transactions pertaining to your route are maintained accurately throughout the day with the proper signatures. Maintain professional interpersonal relationships with both staff and customers. Deliver anywhere from 15-40 orders on a daily basis. Ensure customers are handed accurate orders, and make sure customers are comfortable, happy, and satisfied with their delivery experience from start to finish. Keep acute attention to any customer issues and report as necessary to managers. Works with customer service team to resolve product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Cashier and keep aware of changing till totals and assess necessary till total for each route. Be cognizant of your surroundings while on the road keeping care of company vehicles. Have patience, understanding and a willingness to teach and be taught. Have a willingness to adapt to changing laws, regulations and the workplace. Maintain a clean driving record. Other duties as assigned.

Minimum Requirements Team-oriented:

you work well with a team to focus on the minor goals of the day as well as any grander goals set by management.

Versatile:

you are able to switch gears quickly between routes and keep up with the ever changing dynamics of the day.

Solution-Oriented :

you are able to deduce the best possible outcome when faced with a problem that may have many different solutions.

Detail Oriented:

you are able to understand and navigate the nuanced world of cannabis in California and are capable of following multiple different regulations.

Compassionate:

you understand where a customer is coming from and empathize with the issue they are facing. A clean driving record with the California DMV. Customer Service Experience. Proficient Computer Skills (Familiarity with iOS, Windows, and have a solid understanding of different forms of technology). A familiarity with California's cannabis track & trace system. Flexibility to work overtime hours as needed when required by business needs. Must be 21+ years of age and have the ability to complete a LiveScan background check as required by the City of Cotati. Physical Requirements Must be able to lift, carry, push, pull and balance up to 50 lbs. (100 lbs. with assistance) and must be able to do so with extreme care and caution. Must be able to drive, sit, and stand for extended periods while maintaining focus. Must be able to work in an environment with moderate noise.

Job Type:

Full-time Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Paid training Vision insurance

Experience:

Delivery driver: 1 year (Preferred) Customer service: 2 years (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person