Mountaineer Home Medical Care is a Durable Medical Equipment company with four (4) locations across West Virginia, Maryland and North Carolina. MHMC's mission is to keep patients at home, independent, and out of the hospital as much as possible. We are committed to providing the best at-home treatment to people suffering from respiratory conditions, sleep disorders, and mobility limitations. MHMC works closely with physicians, patients, and their care teams to develop personalized and customizable plans to treat and manage diseases such as chronic obstructive pulmonary disease (COPD), asthma, cystic fibrosis, chronic respiratory failure, and neuromuscular diseases.

Position Title :

Home Medical Equipment Service and Delivery Specialist Department:

Operations Reports To:

Store Location Director Location:

Assigned Store Location FLSA Status:

Non-Exempt Position Summary:

The Delivery and Service Technician is responsible for the safe and timely delivery, setup, and maintenance of durable medical equipment (DME) for patients and healthcare facilities. This role involves ensuring that all equipment is delivered in excellent working conditions, providing training to patients and caregivers on the proper use of equipment, and performing maintenance or repairs as needed. The Delivery and Service Technician play a crucial role in ensuring patient safety and satisfaction while supporting the operational efficiency of the company.

Key Responsibilities:

Delivery and Setup:

• Safely deliver DME products to patients' homes or healthcare facilities, ensuring that all items are handled with care and arrive in good condition.
• Set up and install equipment according to manufacturer instructions and company protocols, ensuring that it is fully operational and safe for use.
• Provide patients and caregivers with clear instructions on the proper use, care, and maintenance of equipment, ensuring they feel confident and comfortable with the device.

Equipment Maintenance and Repair:

• Perform routine maintenance and inspections on equipment to ensure it remains in optimal working condition.
• Diagnose and repair any issues with equipment in the field or at the warehouse, ensuring minimal disruption to patient care.
• Maintain accurate records of maintenance and repairs performed, including any parts used or equipment replaced.

Customer Service and Patient Support/:

• Respond to service calls and provide timely support to patients experiencing issues with their equipment.
• Participate in the on-call schedule to address after normal business hour patient service and support needs
• Demonstrate professionalism and empathy in all interactions with patients, caregivers, and healthcare providers, ensuring a positive experience.
• Address and resolve any concerns or complaints from patients regarding the delivery, setup, or functionality of their equipment.

Front Office Support/:

• Assist Office Manager and Patient Care Coordinator with any in-office jobs that need completed.

- Ex. Answering phones, printing order tickets, inventory, etc.

Safety and Compliance:

• Ensure that all deliveries, setups, and maintenance activities comply with company safety protocols, industry standards, and regulatory requirements, including OSHA and DME-specific regulations.
• Conduct safety checks on equipment before and after delivery, ensuring that all devices meet safety and quality standards.
• Participate in regular safety training sessions and adhere to all safety guidelines while on the job.

Inventory and Documentation:

• Assist with inventory management by tracking equipment usage, returns, and maintenance needs.
• Complete and submit all required documentation accurately and on time, including delivery logs, maintenance records, and customer feedback forms.
• Report any inventory discrepancies, damaged equipment, or safety concerns to the Warehouse Manager or Operations Supervisor.

Vehicle Maintenance:

• Maintain the company vehicle assigned for deliveries, ensuring it is clean, well-maintained, and in good working condition.
• Perform routine vehicle inspections and report any issues that require repair or attention.
• Ensure that all deliveries are carried out efficiently, following the most direct and time-effective routes.

Qualifications:

High school diploma or equivalent required; technical training or certification in a related field preferred. Minimum of 1-3 years of experience in equipment delivery, maintenance, or a related role, preferably in the healthcare or DME industry. Strong mechanical aptitude with the ability to troubleshoot and repair equipment issues. Excellent communication and customer service skills, with the ability to interact effectively with patients, caregivers, and healthcare providers. Valid driver's license with a clean driving record and the ability to operate a delivery vehicle safely. Knowledge of safety regulations and compliance requirements related to equipment delivery and maintenance, including OSHA standards.

Job Type:

Full-time Benefits:

401(k) Flexible schedule Health insurance Life insurance Paid time off Paid training Referral program Vision insurance

Education:

High school or equivalent (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$17.00 - $24.00 per hour

Benefits:

Dental insurance

Education:

High school or equivalent (Preferred) Shift availability: Day Shift (Preferred) Ability to

Relocate:

Barco, NC:

Relocate before starting work (Required)

Work Location:

In person